Summary
Overview
Work History
Education
Skills
Training
Affiliations
Languages
References
Work Availability
Accomplishments
Certification
Work Preference
Quote
Timeline
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RORY DOLAN

Staten Island,NY

Summary

Results-driven Operations Manager with extensive experience in team leadership and process optimization. Proven ability to implement standards of care, advocate for clients, and manage complex cases, achieving significant improvements in customer satisfaction and operational efficiency. Demonstrates strong skills in strategic planning, conflict resolution, and fostering collaboration among diverse teams. Committed to leveraging expertise for impactful organizational results.

Overview

21
21
years of professional experience

Work History

Manager of Mobile Healthcare Operations

Project Renewal, Inc.
New York
01.2024 - 11.2024
  • Managed fleet operations, ensuring daily maintenance and functionality of Mobile Clinics, including clinical and technological equipment
  • Designed and implemented efficient workflows to optimize daily operations for Mobile Healthcare Clinics
  • Supervised and provided ongoing support for Mobile Clinic staff, fostering a collaborative work environment
  • Assisted in real estate acquisition and negotiated contracts to support operational expansion
  • Created, maintained, and updated weekly staffing schedules to ensure adequate coverage for all Mobile Clinic operations
  • Ensured compliance with State and City healthcare regulations by coordinating with clinical staff
  • Recruited, onboarded, and trained new Mobile Clinic staff and drivers, streamlining their integration into the team
  • Collaborated with clinical, finance, and IT departments to promote cohesive interdepartmental coordination
  • Oversaw payroll processing and timekeeping for Mobile Clinic staff
  • Built and maintained strong relationships with stakeholders to support program objectives and growth

Assistant Manager/Coordinator of Mobile Operations

Project Renewal, Inc.
New York
12.2022 - 01.2024
  • Lead day-to-day operations for all mobile fleet operations
  • Support daily operations, ensure adherence to protocols and compliance with regulatory requirements
  • Responsible for overseeing clinical or technological equipment on all vehicles
  • Responsible for onboarding and drafting the weekly schedule for Mobile Clinic staff
  • Collaborate with Clinical Director, Mobile Operations Manager, and ScanVan Director to address any issues or concerns

Senior Patient Services Associate (PSA)

Project Renewal, Inc.
New York
03.2021 - 12.2022
  • Collaborate with clinical staff and community partners to maintain a positive working relationship
  • Supervise and provide support to other PSA's and drivers of the Mobile Clinic
  • Expand awareness of health care services through community outreach at various locations and assigned territories including, shelters, soup kitchens, transitional and assessment-based housing
  • Collaborate with Clinical Director and Mobile Operations Manager, follow established workflows centered on Clinical, safety and security operations
  • Mitigate challenges and work cohesively with the Mobile Operations Manager, to address barriers to the provision of medical services

Regional Marketing Director

Trusted Advisors Network
Connecticut
01.2018 - 01.2022
  • Oversee daily marketing strategies to generate growth, and coordinate meetings between clients and agents to increase productivity

Residential Aide

Project Renewal, Inc.
New York
09.2020 - 03.2021
  • Provide and serve residents meeting daily needs, meal distribution, wellness checks, and counseling, conducive to their safety and comfort
  • Provide adequate coverage for both team and/or independent staff, to complete all assigned tasks
  • Maintain written and oral communication of incidents in accordance with organizational policies
  • Support shelter operations by completing shift summaries, interdepartmental communications, and working with supervisors to ensure a safe and secure environment

Administrative Clerk

O.C.F. Paralegal
New York
12.2011 - 11.2017
  • Oversee daily operations of clerical team, assist clients with legal needs; research criminal and/or civil case law, and develop an organizational system for filing contracts, agreements, court documents, legal records, reports and agendas

Associate Paralegal

D.O.C.S. Paralegal
New York
07.2008 - 02.2011
  • Used online databases such as Westlaw/LexisNexis to research criminal/civil laws and regulations to facilitate drafting motions, briefs, and other legal documents associated with the litigation process

Associate Law Clerk

D.O.C.S. Law Clerk
New York
10.2003 - 10.2006
  • Assist in civil and criminal litigation; filing pleadings and required paperwork, adhering to strict deadlines
  • Identified and solved complex problems impacting the legal team

Education

Criminal Justice Studies -

John Jay College of Criminal Justice
New York, NY
12.2015

Some College (No Degree) - Religions of the Oppressed, Immigration Law, Mass Incarceration

Vassar College
Poughkeepsie, NY
01-2014

Skills

  • Collaborative Project Oversight
  • Project Coordination
  • Product Strategy Development
  • Operational Efficiency Management
  • Effective Group Dynamics
  • Data-Driven Problem Solver
  • Clear Interpersonal Communication
  • Problem-Solving Methodology
  • Effective Problem Resolution
  • Conflict Resolution Skills
  • Strong Communication Skills
  • Cross-functional team management
  • Strategic Task Management
  • Goal-Oriented Time Management
  • Effective Multitasking Ability
  • Meticulous Attention to Detail
  • Microsoft 365
  • ECW Expertise
  • EPaces Proficiency
  • Experienced with Epic Software
  • Regulatory Compliance Assessment
  • Property Acquisition Expertise
  • Stakeholder Relationship Management
  • Agreement Facilitation
  • Effective Shift Coordination

Training

  • CPR Certified, 01/01/23
  • Certification in Naloxone/NARCAN overdose prevention, 11/09/18
  • Blackstone Career Institute/Certified Paralegal, 01/01/12
  • Certification Aggression Replacement Training, 06/18/10
  • N.Y.S.D.O.L. Clerk (Legal) Certification, 02/01/07
  • Certification Legal Research/Law Library Management, 09/24/04
  • Certification in Food Handling/Sanitation Practices, 06/30/04
  • CORCRAFT - Division of Industry, 08/01/00
  • Certification as Facilitator for Alternative to Violence, 08/22/99
  • Certification of Completion HEAP Sensitivity Training, 06/29/98
  • Certification Blood and Body Fluid Clean-up/Universal Precaution, 08/22/97
  • Certification Health Assistant Training, 10/22/96

Affiliations

  • Gardening
  • Reading
  • Theater

Languages

Spanish
Limited

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 14 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Google Analytics Individual Qualification (IQ) - Google LLC.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefits

Quote

The price of anything is the amount of life you exchange for it.
Henry David Thoreau

Timeline

Manager of Mobile Healthcare Operations

Project Renewal, Inc.
01.2024 - 11.2024

Assistant Manager/Coordinator of Mobile Operations

Project Renewal, Inc.
12.2022 - 01.2024

Senior Patient Services Associate (PSA)

Project Renewal, Inc.
03.2021 - 12.2022

Residential Aide

Project Renewal, Inc.
09.2020 - 03.2021

Regional Marketing Director

Trusted Advisors Network
01.2018 - 01.2022

Administrative Clerk

O.C.F. Paralegal
12.2011 - 11.2017

Associate Paralegal

D.O.C.S. Paralegal
07.2008 - 02.2011

Associate Law Clerk

D.O.C.S. Law Clerk
10.2003 - 10.2006

Criminal Justice Studies -

John Jay College of Criminal Justice

Some College (No Degree) - Religions of the Oppressed, Immigration Law, Mass Incarceration

Vassar College

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RORY DOLAN