Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rory Fretland

Lebanon,TN

Summary

A resourceful, versatile, and meticulous manager talented in team building, leading, and motivating, with a multi-faceted approach to problem solving.


A gifted communicator with an exemplary passion and aptitude for customer service, mediation, conflict resolution, and developing client relationships.


A calm, dedicated, and articulate administrator with a willingness to take on added responsibilities to meet team goals and requirements.


A collaborative leader, service oriented in nature, committed to partnering with coworkers in order to enhance employee engagement, boost performance, and maintain the highest professional standards.


Documented strengths include; consistent customer satisfaction, self motivation, ownership, seeking responsibility over and beyond what is required, coordinating and monitoring multiple priority operations, organization, attention to detail, and using independent decision-making skills and sound judgment.


Proficient in inventory control, staff development, personnel management, planning, scheduling, communications, logistics, logistic software, microsoft office suite, interpersonal skills, emotional intelligence, listening, and empathy.


Overview

13
13
years of professional experience

Work History

Owner

Custom Built LLC
Lebanon , TN
01.2023 - Current
  • Managed day-to-day business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.

Personnel Manager (Remote)

Black Caviar LLC
08.2022 - 11.2022
  • Collaborated with over 100 employees to review paperwork, obtain feedback, and procure available information for new training processes.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

Residential Appraiser

Bonner County Assessors Office
09.2021 - 07.2022
  • Stayed updated on market trends for local area and similar property types.
  • Gathered information on nearby properties to compare and help make value determinations on properties.
  • Completed appraisals on over 10,000 residential properties, supporting property transactions or for legal purposes.
  • Maintained current understanding of lender requirements and documentation guidelines.
  • Remained current on local areas through actively researching and garnering understanding of community values.
  • Researched land, property and market values to complete estimations.
  • Tracked property information and updated listings in Proval computer database to maintain current files.
  • Conducted assessments of residential properties to calculate current tax rates and market values.
  • Provided over 500 property owners with timely notices detailing assessment findings and tax calculations.
  • Issued noticed to 400 taxpayers regarding property annexations and updated tax assessments.
  • Inspected new construction sites to establish current values in line with market trends.
  • Created and optimized standard systems and procedures for evaluating each property type.
  • Inspected 1200 properties first-hand, collected measurements and reviewed historical documents to complete thorough evaluations.
  • Computed final estimation of 11,000 property values, taking into account depreciation, value comparisons of similar properties and income potential.
  • Improved property database with new maps, inventory data, feature descriptions and relevant exemptions.
  • Weighed property location, sales trends and estimated replacement costs to accurately value properties.
  • Attended 24 bid and court hearings to present and defend values.
  • Completed regular reassessments of every jurisdiction property and removed or updated each listing.
  • Prepared and maintained maps of boundaries, inventories of land and structures and applicable exemptions.
  • Collected and analyzed relevant data to identify real estate market trends.
  • Educated 350 owners about assessments, resolved concerns and defended valuations during public appeals in one month.

General Contractor

Fretland Construction LLC
09.2020 - 09.2021
  • Kept site work safe and in line with budget, schedule and applicable building codes.
  • Monitored customer industry trends to determine best approaches and solutions.
  • Reviewed plans from architects and consulted with clients to gain deeper understanding of project plans, constraints and objectives.
  • Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
  • Assessed project plans, spoke with clients or designers and visited job site to better understand project scope and client desires.
  • Monitored supply levels and identified cost-effective materials to reduce project expenses.
  • Monitored, coached and supervised team of 3 employees in 2021.
  • Maximized cost savings by assessing subcontractor bids before completing contract agreements.
  • Managed talented teams of electricians, carpenters, plumbers and other craftsmen on commercial and residential projects.
  • Reviewed contractor invoices, approving payments on acceptable work.
  • Hired and oversaw subcontractors to meet project needs.
  • Assessed residential project plans, spoke with clients or designers and visited job site to better understand project scope and client desires.
  • Improved operations and boosted profits by streamlining procedures, controlling waste and bringing in new clients.
  • Implemented systems to improve process efficiency and reduce project duration.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Scheduled utility service providers according to project timelines.
  • Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
  • Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.

General Contractor

Fretland & Hanson LLC
03.2018 - 08.2020
  • Managed talented teams of electricians, carpenters, plumbers and other craftsmen on commercial and residential projects.
  • Reviewed plans from architects and consulted with clients to gain deeper understanding of project plans, constraints and objectives.
  • Obtained building and specialty permits from city, county, and state agencies.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Implemented organizational systems to improve process efficiency and reduce project duration and waste.
  • Maximized cost savings by assessing subcontractor bids before completing contract agreements.

General Contractor Assistant

PPL Construction
05.2016 - 04.2018
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Collaborated closely with clients to better understand entire project scope.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
  • Interpreted job site supervisor's orders and technical documentation to complete accurate work.
  • Helped project managers develop work schedules for overall projects and individual stages.

Ground Radio Repair Technician

United States Marine Corps
12.2010 - 08.2015
  • Managed team of US Marines in Okinawa for 3 years in conducting all shipping and receiving for Headquarters Battalion Communications Company, including multi-million dollar satellite systems and secret and top secret assets.
  • Lead deployment of hand selected Marines to provide transportation and security for high profile diplomats, officers, ambassadors and dignitaries in overseas conflict zones.
  • Founded operations for top secret secure data facility in Manila Philippines, coordinating with local authorities, managing local transportation and writing all standard operating procedures from scratch for those that followed.
  • Oversaw health, work, location and training schedule of over 80 personnel both above and below my pay grade.

Education

No Degree - Liberal Arts And General Studies

Everett Community College
Everett, WA

No Degree - Engineering (Pre-Engineering)

Cascadia Community College
Bothell, WA

Joint Special Operations Task Force Philippines - High Value Target Security

Special Operations Training Group
Camp Butler, Okinawa, Japan
02.2014

Ground Radio Repair Course - Ground Radio Repair

Marine Corps Communication-Electronics School
Twentynine Palms, CA
02.2012

Basic Electronics Course - Electronics Repair

Marine Corps Communications-Electronics School
Twentynine Palms, CA
11.2011

Marine Combat Training - Warfare

School of Infantry
Camp Pendleton South, CA
04.2011

High School Diploma -

Henry M. Jackson High School
Mill Creek, WA
06.2004

Skills

  • Personable
  • Conflict Mediation
  • Inventory management
  • Flexible and Adaptable
  • Self-Motivated
  • Attention to Detail
  • Creative problem solving
  • Verbal and written communication

Accomplishments

  • Awarded the Navy and Marine Corps Achievement Medal for actions on deployment.
  • Awarded a Meritorious Mast for actions in preparing company for a a successful major bi-decennial inspection.
  • Received the Directors Award for leading graduating class to a 92.68% average GPA.
  • Awarded the Good Conduct Medal for exemplary personal and professional conduct.
  • Promoted to forman due to leadership skills and knowledge of subject matter.
  • Used Microsoft Excel to develop automatic personnel tracking and scheduling spreadsheets.
  • Managed a team of US Marines in Okinawa for 3 years in conducting all shipping and receiving operations for Headquarters Battalion Communications Company, including multimillion dollar satelite systems and secret and top secret assets.
  • Lead a deployment of hand selected Marines, overseeing the transport of millions of dollars worth of weapons, equipment, and top secret communications assets to the Philippines to provide transportation and security for high profile diplomats, officers, ambassadors and dignitaries in overseas conflict zones.
  • Founded operations for a top secret secure data facility in Manila Philippines, coordinating with local authorities, managing local transportation and writing all standard operating procedures from scratch for those that followed.
  • Oversaw the health, work, location, training schedule, education, fitness, and review of over 80 personnel both above and below my pay grade.

Timeline

Owner

Custom Built LLC
01.2023 - Current

Personnel Manager (Remote)

Black Caviar LLC
08.2022 - 11.2022

Residential Appraiser

Bonner County Assessors Office
09.2021 - 07.2022

General Contractor

Fretland Construction LLC
09.2020 - 09.2021

General Contractor

Fretland & Hanson LLC
03.2018 - 08.2020

General Contractor Assistant

PPL Construction
05.2016 - 04.2018

Ground Radio Repair Technician

United States Marine Corps
12.2010 - 08.2015

No Degree - Liberal Arts And General Studies

Everett Community College

No Degree - Engineering (Pre-Engineering)

Cascadia Community College

Joint Special Operations Task Force Philippines - High Value Target Security

Special Operations Training Group

Ground Radio Repair Course - Ground Radio Repair

Marine Corps Communication-Electronics School

Basic Electronics Course - Electronics Repair

Marine Corps Communications-Electronics School

Marine Combat Training - Warfare

School of Infantry

High School Diploma -

Henry M. Jackson High School
Rory Fretland