Rory Garcia
Bartender
Santa Rosa,CA
Summary
Dynamic hospitality professional with a strong work ethic and proven guest relations skills, honed at Vintners Inn. Recognized for enhancing guest satisfaction through exceptional service and effective problem resolution. Reliable and punctual, adept at managing sensitive information while fostering loyalty and repeat visits. Committed to maintaining a professional appearance and delivering outstanding experiences.
Overview
2
2
years of professional experience
1
1
Certification
1
1
Language
Work History
Bellperson
Vintners Inn
02.2024 - 02.2025
- Delivered consistent high-quality service by adhering to company standards in all interactions with guests and colleagues alike.
- Handled confidential guest information responsibly while addressing billing discrepancies or special requests professionally.
- Developed strong relationships with repeat guests, fostering loyalty and encouraging return visits.
- Enhanced guest satisfaction by promptly attending to luggage handling and delivery requests.
- Collaborated with front desk staff to efficiently manage guest reservations and room assignments.
- Assisted guests with transportation arrangements, ensuring timely arrival at their destinations.
Front Desk Receptionist
Kaiser Permanente
02.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Kitchen Staff Member
Mary's Pizza
09.2022 - 02.2023
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
Education
High School Diploma -
Analy High School
Sebastopol, CASkills
Guest relations
Certification
[Bartending] License - [2025-Current]
Timeline
[Bartending] License - [2025-Current]
08-2025
Bellperson
Vintners Inn
02.2024 - 02.2025
Front Desk Receptionist
Kaiser Permanente
02.2023 - 01.2024
Kitchen Staff Member
Mary's Pizza
09.2022 - 02.2023
High School Diploma -
Analy High School