Rory Gullicksen
Norfolk
Summary
Customer-focused worker with a proven track record of building strong relationships and efficiently resolving escalated inquiries. Skilled in application support and adept at handling ticket management. Known for exceptional customer service and collaborative problem-solving.
Overview
3
3
years of professional experience
Work History
Leasing Agent
DP Management
03.2025 - Current
- Managed tenant inquiries and facilitated property tours to promote leasing opportunities.
- Prepared lease agreements and ensured compliance with local regulations and company policies.
- Conducted market research to set competitive rental rates and attract prospective tenants.
- Utilized property management software to track applications, leases, and maintenance requests.
- Developed marketing strategies for available units through online listings and community outreach efforts.
- Analyzed occupancy rates and provided recommendations for improving retention strategies and services offered.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Cook
Premier Estates of Pierce
12.2023 - 09.2024
- Worked closely with management team to ensure efficient flow in the kitchen throughout shifts
- Demonstrated ability to effectively lead a team of cooks in preparing meals and ensuring quality standards are met
- Monitored food quality control procedures to ensure consistency across all dishes served
- Utilized strong communication skills to provide clear instructions and guidance to staff members
- Performed regular maintenance checks on kitchen equipment to ensure safe operation at all times
- Identified areas of improvement in food presentation techniques and trained staff accordingly
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
Barista
Starbucks
05.2023 - 12.2023
- Operated cash registers and handled cash and card transactions
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
- Maintained an efficient workflow by restocking supplies as needed throughout the day
- Presented and explained drink menu, answering questions to educate customers
Education
High School Diploma - undefined
Battle Creek High School
Battle Creek, Nebraska05.2022
Skills
- Escalation handling
- Customer relationship management
- Customer service
- Relationship building
- Support services
- Application support
- Technical assistance
- Helpdesk operations
- Ticket management
- Recordkeeping skills
Timeline
Leasing Agent
DP Management
03.2025 - Current
Cook
Premier Estates of Pierce
12.2023 - 09.2024
Barista
Starbucks
05.2023 - 12.2023
High School Diploma - undefined
Battle Creek High School