Rory Holmes

An adept Computer Technician with extensive experience providing full technical support in help desk environments. Proficient in diagnosing and resolving hardware and software issues for both internal staff and external clients, with a primary emphasis on delivering exceptional customer service. Skilled in delivering network and software support, with a proven track record of successfully implementing technical solutions. Skilled in evaluating system performance and security to improve user satisfaction. Demonstrates outstanding organizational skills and reliability, excelling in managing a wide range of tasks and being prepared to assume additional responsibilities to achieve team goals. Possesses significant knowledge in commonly used operating systems, networking protocols, and technical support procedures, with exceptional ability in identifying and addressing complex technical issues. Experienced and dedicated Customer Service Representative with a personable demeanor, specializing in the IT business. I possess strong collaborative skills and a positive demeanor, along with a demonstrated ability to build strong relationships with clients. Driven to uphold client happiness and make valuable contributions to the company's prosperity. Highly articulate, energetic, and goal-driven individual with a proven love for establishing connections, fostering collaborations, and expanding enterprises.

English