Rory Johnson
Missoula,MT
Summary
Experienced data and research analyst with a solid background working in systems specialization and business intelligence. Known for translating complex data sets into actionable business insights and contributing to strategic decision-making processes. Demonstrated expertise in relational database querying and management.
Overview
10
10
years of professional experience
Work History
Graduate Student
University of Montana
Missoula, MT
09.2023 - 05.2026
- My M.A. in History focused on the American West. My thesis examined diplomacy, international law, and political relations in nineteenth-century America.
Archivist Internship
The Maureen and Mike Mansfield Center at the University of Montana
Missoula, MT
09.2023 - 05.2024
- Assisted in gathering historical data through archival research. Supported data analysis efforts using archival sources. Contributed to the organization of research materials for project use.
- Analyzed historical data and documents to extract insights and contribute to contemporary discussions.
- Provided content for our team to execute strategic social media promotion initiatives to enhance brand visibility and encourage the significance of place in the Missoula community.
Data Analyst Supervisor
Consumer Direct Care Network
Missoula, MT
07.2017 - 07.2023
- Coordinated efforts across departments and regional offices to maintain the integrity of client and caregiver data, utilizing comprehensive understanding of software systems.
- Streamlined interdepartmental request processes by analyzing and optimizing high volumes of data using Power BI and CRM queries.
- Analyzed and integrated new software solutions, resulting in improved efficiency of data processing operations.
- Led training initiatives for team members to foster skill development and enhance departmental collaboration.
- Leveraged Microsoft Office, Excel, CRM systems, Workday, SharePoint, Power BI, and internal data processing software to enhance operational efficiency.
Customer Service & Financial Reconciliation
Mississippi Market Food Co-op
Saint Paul, MN
05.2016 - 06.2017
- Managed customer interactions and performed financial reconciliations to enhance membership satisfaction and operational efficiency at service desk.
- Provided tailored support for member orders and account oversight to enhance overall customer experience.
- Leveraged comprehensive product and inventory expertise to enhance member experience and operational efficiency.
Education
M.A. - History
University of Montana
Missoula, MT05-2026
B.A. - American Studies
University of Minnesota-Twin Cities
Minneapolis-Saint Paul, MN06-2010
Skills
- Data Quality Management
- CRM software
- Software Testing
- Business analysis
- Power BI
- Document management
- Data analytics
- Dashboard development
- Pivot tables
- Microsoft Excel
- Standard operating procedures (SOPs)
Affiliations
- Phi Alpha Theta
- September 2024 to Present
- Phi Alpha Theta is a historical honor society that promotes scholarly integrity, research innovation, and the development of professional networks.
Languages
English - Expert
Spanish - Beginner
Portuguese - Intermediate
Timeline
Graduate Student
University of Montana
09.2023 - 05.2026
Archivist Internship
The Maureen and Mike Mansfield Center at the University of Montana
09.2023 - 05.2024
Data Analyst Supervisor
Consumer Direct Care Network
07.2017 - 07.2023
Customer Service & Financial Reconciliation
Mississippi Market Food Co-op
05.2016 - 06.2017
B.A. - American Studies
University of Minnesota-Twin Cities
M.A. - History
University of Montana