Rory Lee Phipps

Led damage prevention initiatives, public safety campaigns, and NC811 regulatory compliance training across 27 Western North Carolina counties, enhancing community safety and awareness.

• Deliver tailored educational presentations and comprehensive data analysis reports to municipalities, contractor groups, emergency personnel, and local schools.
• Represent NC811 at industry state conferences, regional Utility Coordinating Committees (NCUCC), and public safety awareness events.
• Provided operational support to excavators, utility operators, and local stakeholders, effectively mitigating utility damage risks and addressing compliance questions.
• Remote Western NC Region

• Responded to structural fires, vehicle extrications, hazardous materials incidents, and medical emergencies, delivering lifesaving EMT interventions in high-pressure situations.
• Coordinated with local law enforcement, county EMS, and regional agencies during emergency operations to ensure effective response and resource management.
• Maintained operational readiness of fire apparatus and specialized equipment through ongoing state-level training, ensuring preparedness for diverse emergency scenarios.

• Located and accurately mapped municipal underground water and sewer infrastructure using electromagnetic pipe/cable locators and GPS/GIS mapping systems.
• Safeguarded community infrastructure and ensured job-site safety through accurate, timely utility identification prior to excavation activities.
• Managed high-volume NC811 ticket queues, ensuring effective communication with field supervisors, excavators, and contractors to minimize service disruptions.

• Geek Squad Appliance Delivery & Install Agent: Delivered and installed major appliances and home tech systems, ensuring precise hookups and structural testing while orienting clients on operations. Managed route logistics and maintained vehicle safety.
• Home Theater Specialist: Designed custom audio/video configurations, recommended display tech, and sold tailored installation packages.
• Mobile Sales Consultant: Consulted clients on carrier plans (AT&T, Verizon, T-Mobile), hardware upgrades, protection plans, and data transfers, exceeding individual sales targets.
• Customer Service Specialist: Processed checkout operations, service returns, warranty claims, and resolved client issues, enhancing customer satisfaction.

• Millwork Sales Specialist: Managed specialty ordering and customer consultations for custom doors, windows, and decorative trim, creating architectural mockups using millwork software and coordinating installation contractors to ensure project accuracy and customer satisfaction.
• Electrical & Flooring Associate: Provided specialized guidance on residential electrical wiring, circuit safety, and lighting layout while assisting customers with flooring surface calculations, material selection, and installation scheduling to ensure timely project completion.
• Assisted customers with product selection across Lowe’s home improvement departments.
• Explained features, pricing, and availability for tools, appliances, and building supplies.
• Processed sales transactions through point-of-sale systems and register procedures.

• Managed Firestorm Paintball store/field operations and daily customer flow.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Resolved customer questions, complaints, and booking changes.
• Trained staff on field rules, player safety, and service standards.
• Coordinated paintball game setups, safety briefings, and ref assignments.
• Created monthly reports for senior management summarizing operational performance metrics.