Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rory Lester

Evanston,WY

Summary

24+ years Experience in the Natural Gas Compression and Operations Industry. Experienced with operational strategy and process improvement. Utilizes analytical skills to identify inefficiencies and implement effective solutions. Track record of enhancing team performance and ensuring seamless operations, with Strengths in Financial, Operations and Field Management.

Overview

33
33
years of professional experience

Work History

Technical Operations Consultant

Archrock
09.2022 - Current
  • Assisted in analyzing operational processes to enhance efficiency and effectiveness.
  • Supported project teams by compiling data and preparing reports for Operations.
  • Collaborated with cross-functional teams to identify areas for process improvement.
  • Conducted research on industry best practices to inform operational strategies.
  • Participated in training sessions to develop knowledge of operational tools and systems.
  • Engaged in problem-solving activities to address operational challenges effectively.
  • Monitored corporate policies and procedures, ensuring compliance with federal regulations.
  • Implemented processes and procedures to improve overall efficiency in operations.
  • Reduced operating costs through the identification of key areas for improvement and implementation of cost-saving measures.
  • Improved operational efficiency by analyzing processes and implementing strategic changes.
  • Supported company-wide adoption of new technology systems through effective training programs and ongoing user support.
  • Collaborated with senior leadership on the development of long-term strategic goals for improved operational performance.

Operations Manager

Archrock
09.2015 - 09.2022
  • Streamlined operational workflows to enhance efficiency and reduce turnaround times.
  • Implemented process improvements that increased productivity across the operational area.
  • Mentored managers and supervisors on best practices in operations management and team collaboration.
  • Coordinated cross-functional teams to ensure seamless project execution and communication.
  • Developed and maintained standard operating procedures for enhanced consistency and quality control.
  • Analyzed operational data to identify trends, driving informed decision-making for management strategies.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Field Service Manager

Archrock
07.2007 - 09.2022
  • Led cross-functional teams to improve service delivery and enhance customer satisfaction.
  • Developed and implemented training programs to elevate field service staff performance.
  • Streamlined processes for equipment maintenance, reducing downtime significantly.
  • Analyzed service operations data to identify trends and inform strategic decisions.
  • Established key performance indicators to monitor team efficiency and service quality.
  • Led team of up to 14 service technicians in field activities.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
  • Managed a team of technicians, providing support and guidance for professional development.
  • Monitored service metrics, identifying trends for continuous process improvement initiatives.
  • Reduced time to complete service calls and expertly retained key customers.
  • Reduced equipment downtime by implementing proactive maintenance plans and schedules.
  • Developed comprehensive training programs, ensuring optimal employee performance.
  • Maintained and provided technical support for equipment.
  • Enhanced customer satisfaction by promptly addressing and resolving service issues.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Lead Field Service Technician

Exterran
06.2001 - 07.2007
  • Led major maintenance projects ensuring operational efficiency across multiple sites.
  • Mentored junior technicians, enhancing technical skills and fostering a culture of continuous improvement.
  • Diagnosed and resolved equipment malfunctions, minimizing downtime and maximizing client satisfaction.
  • Led mobilization and demobilization projects ensuring efficiency across multiple job sites.
  • Analyzed service data to identify trends, driving proactive adjustments in service strategies and protocols.
  • Enhanced customer relationships through effective communication and timely service delivery, leading to repeat business opportunities.
  • Ensured safety compliance in all work activities, minimizing risk of accidents or injuries on the job site.
  • Mentored new hires, sharing industry knowledge and best practices to strengthen the team''s capabilities.
  • Managed inventory of spare parts and equipment, reducing delays due to lack of resources.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Implemented preventative maintenance schedules, extending equipment lifespan and reducing emergency repairs.

Diagnostic Technician

TAS Goodyear
10.1996 - 06.2001
  • Diagnosed and repaired complex automotive systems, ensuring optimal vehicle performance.
  • Conducted routine maintenance checks, enhancing reliability and safety of vehicles.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Performed safety and emissions inspections.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
  • Diagnosed complex electrical issues, restoring vehicle functionality.
  • Maintained up-to-date knowledge of automotive industry standards and practices.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.

Automotive Technician

Cliff's Chevron
02.1993 - 10.1996
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Conducted routine maintenance checks, enhancing reliability and safety of vehicles.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Maintained up-to-date knowledge of automotive industry standards and practices.

Education

High School Diploma -

Evanston High School
Evanston, WY
05-1990

Bachelor of Science - Automotive Sales And Service Technology

Weber State University
Ogden, UT
06-1998

Skills

  • Customer relationships
  • Operational efficiency
  • Staff training and development
  • Business process improvement
  • Project management
  • Compliance
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Decision-making

Timeline

Technical Operations Consultant

Archrock
09.2022 - Current

Operations Manager

Archrock
09.2015 - 09.2022

Field Service Manager

Archrock
07.2007 - 09.2022

Lead Field Service Technician

Exterran
06.2001 - 07.2007

Diagnostic Technician

TAS Goodyear
10.1996 - 06.2001

Automotive Technician

Cliff's Chevron
02.1993 - 10.1996

High School Diploma -

Evanston High School

Bachelor of Science - Automotive Sales And Service Technology

Weber State University

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Rory Lester