Summary
Overview
Work History
Education
Skills
Timeline
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Rory Lindsey Jr.

Easley,SC

Summary

Accomplished Customer Service Manager at Hobby Lobby, adept in problem-solving and customer service, significantly reduced complaints by proactively addressing issues. Trained Chick-fil-A fry cooks, enhancing team performance. Demonstrates exceptional cash handling and a customer-focused approach, ensuring high-quality service and operational efficiency. Has received many customer compliments on management and social skills displayed while managing cash registers.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Hobby Lobby
10.2020 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Head Fry Cook

Chick-fil-A
09.2018 - 10.2020
  • Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
  • Trained new fry cooks on proper techniques and safety protocols, contributing to an overall improvement in team performance.
  • Assisted with other stations as needed, demonstrating versatility and teamwork within the kitchen environment.
  • Collaborated with fellow cooks for seamless coordination during high-volume shifts, resulting in reduced wait times for customers.

Education

High School Diploma -

Wren High School
Piedmont, SC
06-2019

Skills

  • Customer Service
  • Problem-Solving
  • Customer-focused
  • Cash Handling

Timeline

Customer Service Manager

Hobby Lobby
10.2020 - Current

Head Fry Cook

Chick-fil-A
09.2018 - 10.2020

High School Diploma -

Wren High School

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Rory Lindsey Jr.