Summary
Overview
Work History
Education
Skills
Timeline
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Rory McColgan

Rory McColgan

New Smyrna Beach,FL

Summary

Collaborative leader with dedication to partnering with all levels of the organization to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

15
15
years of professional experience

Work History

Field Manager, Beauty

JCPenney
01.2019 - Current
  • Responsible for up to 70 locations throughout the Southeast United States.
  • Built operational capability of store teams through the use of ongoing coaching and feedback.
  • Partnered with store, district and regional leadership to identify and address developmental needs within each store team.
  • Conducted operational and leadership skill trainings.
  • Built teams through the attraction, selection and development of talent.
  • Consistently met established performance standards around product and service sales, customer service, associate engagement, profit and productivity.
  • Assisted corporate partners with understanding the competitive environment by observing and studying other companies to learn the current initiatives/strategies and reported to senior leadership weekly through formal field feedback.

Store Manager

Bealls Florida
01.2014 - 01.2019
  • Responsible for creating and implementing overall store action plans to drive key performance indicators and results around people, operations, merchandising, financial and customer aspects of the business.
  • Lead training, on-going development and performance feedback for all associates.
  • Influenced and promoted 8 internal associates to positions of higher responsibility while delivering a 98% 'highly satisfied customer service score.
  • Grew customer loyalty through Credit / Email Rewards acquisition, exceeding goal each year.

Store Manager

Dicks Sporting Goods
01.2013 - 01.2014
  • Responsible for delivering sales performance and high customer satisfaction through an engaged team focused on company goals and metrics.
  • Responsible for Hiring, Sourcing, Training and all grand-opening activities for new store openings in South Loop (Chicago, IL) and Richmond, IN.
  • Ranked #3 in the company for warranty sales in Tinley Park, IL through associate training and accountability.
  • Improved Customer Service in Tinley Park, IL from a 63% to an 86% 'Highly Satisfied' rating from the customer service survey.

Store Manager

JCPenney
01.2009 - 01.2013
  • Responsible for Hiring, Sourcing, Training and delivering sales results through a high energy team and visually exciting store environment.
  • Maximized sales through space allocation and merchandise statements.
  • Increased Customer Service scores +20% and Credit acquisition +46% through coaching, training and engaging all associates.
  • Promoted several associates/managers to levels of higher responsibility across the company.

Education

Bachelor of Science - Merchandising Management

Michigan State University
East Lansing, MI

Skills

  • Field / Multi-Unit Operations
  • Team Management
  • Strategic Planning
  • Cross-Functional Collaboration
  • Cross-functional Team Coordination
  • Talent Development
  • Training and Development
  • Project Planning

Timeline

Field Manager, Beauty

JCPenney
01.2019 - Current

Store Manager

Bealls Florida
01.2014 - 01.2019

Store Manager

Dicks Sporting Goods
01.2013 - 01.2014

Store Manager

JCPenney
01.2009 - 01.2013

Bachelor of Science - Merchandising Management

Michigan State University

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Rory McColgan