Angela McFarlane
Nibley,UT
Summary
Dynamic designer with a proven track record at Square One Printing, excelling in Adobe Creative Suite to create impactful promotional materials. Recognized for enhancing client satisfaction through innovative design solutions and effective project management. Strong teamwork and communication skills drive successful collaborations, resulting in increased brand visibility and customer engagement.
Overview
17
17
years of professional experience
Work History
Designer
Square One Printing
07.2018 - Current
- Designed promotional materials using Adobe Creative Suite to enhance brand visibility.
- Collaborated with clients to understand design requirements and deliver tailored solutions.
- Developed print-ready files ensuring adherence to quality standards and specifications.
- Assisted in managing project timelines, coordinating with vendors for timely delivery.
- Implemented feedback from clients to refine designs and improve overall satisfaction.
- Conducted market research to stay updated on design trends and industry best practices.
- Supported team in brainstorming sessions, contributing creative ideas for various projects.
- Organized digital asset libraries for easy access and efficient workflow management.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
- Streamlined design processes, resulting in increased efficiency and faster project completion times.
- Designed eye-catching promotional materials, driving increased event attendance and participation rates.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
- Utilized strong typography skills to create visually striking print materials that captured attention and conveyed key messages clearly.
Customer Service Representative
Carbon Print and Design
05.2017 - 06.2018
- Monitored inventory levels and communicated needs to management for stock replenishment.
- Gathered customer feedback to identify areas for service improvement and enhance satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Waitress
Big Moe's
06.2016 - 05.2017
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Took accurate orders and communicated them effectively to kitchen staff for timely preparation.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new staff on menu items, service protocols, and restaurant policies.
- Handled cash transactions efficiently, ensuring accuracy in billing and processing payments.
- Collaborated with team members to enhance workflow during peak hours, improving service speed.
Service Delivery Manager
Fresh Market Inc.
05.2010 - 08.2015
- Managed service delivery processes to enhance customer satisfaction and operational efficiency.
- Coordinated cross-functional teams to ensure timely resolution of client issues and inquiries.
- Developed and maintained service level agreements to align expectations with client needs.
- Implemented feedback mechanisms to identify areas for service improvement and quality assurance.
- Trained new team members on best practices for effective service delivery and customer engagement.
- Analyzed service performance data to drive continuous improvement initiatives across departments.
- Facilitated regular communication between stakeholders to ensure alignment on service objectives and goals.
- Supported project management efforts by tracking deliverables and ensuring compliance with company standards.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
- Streamlined operations for improved customer satisfaction and retention rates.
- Reduced turnaround time with effective resource allocation and task prioritization.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
Cashier
Kmart, Sears Holding
09.2008 - 01.2009
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash drawer and reconciled end-of-shift totals.
- Handled returns and exchanges according to company policies.
- Collaborated with team members to ensure smooth store operations.
- Trained new cashiers on register procedures and customer service standards.
- Implemented best practices for maintaining a clean and organized checkout area.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Arbys Resturant
03.2008 - 09.2008
- Delivered outstanding customer support by promptly addressing inquiries.
- Processed orders accurately using point-of-sale systems to ensure timely service delivery.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Assisted in training new staff on standard operating procedures and customer interaction techniques.
- Adapted quickly to changing priorities during peak hours, maintaining high service levels.
- Ensured compliance with health and safety regulations while preparing food items.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate Of Applied Science - Business
Utah State University Eastern
Price, UT05.2019
Skills
- Teamwork skills
- Layout design
- Concept development
- Computer literate
- Adobe creative suite
- Illustration
- Design research
- Project management
- Client satisfaction
- Design implementation
- Branding and identity
- Superb eye for detail
- Tech-Savvy
- Visual communication
- Creative design layouts
- Originality
- Material selection
- Accessibility design
- Typography expertise
- Customized template design
- Print production
- Infographics creation
- Environmental design
- Color selection and pairing
- Multi-tasking
- Creative thinking
- Multitasking and organizing
- Graphic design
- Works Well Under Pressure
- Problem-solving
- Decision-making
- Customer service
- Team building
- Analytical thinking
- Excellent communication
- Design development
- Work prioritization
- Attention to detail
- Punctual and dependable
- Product flow optimization
- Organizational skills
- Written communication
- Relationship building
Timeline
Designer
Square One Printing
07.2018 - Current
Customer Service Representative
Carbon Print and Design
05.2017 - 06.2018
Waitress
Big Moe's
06.2016 - 05.2017
Service Delivery Manager
Fresh Market Inc.
05.2010 - 08.2015
Cashier
Kmart, Sears Holding
09.2008 - 01.2009
Customer Service Representative
Arbys Resturant
03.2008 - 09.2008
Associate Of Applied Science - Business
Utah State University Eastern
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