Rory Mills
Sheridan,WY
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality and safety standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
While I have not been in direct career path in the automotive industry, I have always been a part of the automotive and powersports community. My passion for auto and powersports combined with my years of knowledge in customer service, is a potent combination for your company. I believe I would help your company meet sales goals, improve team moral and achieve my goals in furthering my career with a team I want to grow with and retire.
I am always looking for ways to improve my own knowledge and take having my team excel in their own careers as seriously as I do my own.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Carpenter/Locksmith/Project Manager
Sheridan County School District 2
06.2017 - Current
- Followed established job site safety regulations and maintained safe and clean work area.
- Installed new door hardware such as locks, plates, and closers
- Used key cutting machines to duplicate or cut new keys.
- Used devices to open door locks without keys.
- Repaired panic hardware and alarm detection connections on doors.
- Communicated with customer about specific security needs, adapting plans to meet needs and budget constraints.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Read and interpreted blueprints to follow specifications of projects.
- Assisted in training new carpenters to demonstrate techniques, apply best practices and comply with protocols and regulations.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Measured materials to determine sizes and quantity required for construction project.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Inspected job sites to identify potential hazards and establish protection and safety standards.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Associate/Delivery Driver
Big Horn Beverage/Anheuser-Busch
06.2013 - 06.2017
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Contractor Sales/Assistant Manager
Home Depot
07.2007 - 06.2013
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Established rapport with customers using active listening and interpersonal skills.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Sheridan High School
Sheridan, WYNo Degree - Cognitive Psychology
Sheridan Wyoming Community College
Sheridan, WYSkills
- Time management
- Repair and maintenance
- Problem-solving
- Project scheduling
- Customer service
- Safety guidelines adherence
- Strong analytical and communication skills
- Client communication
- Cost estimation
- Worksite safety
- Staff management
- Inspection and repair
- Team collaboration
- Critical thinking
- Project management
- Project planning
Accomplishments
- Saved the company $70,000 over 8 years by implementing a successful productivity improvement plan regarding master keying and security challenges.
- Have saved my current employer $100,000+ since my beginning with them. This ranges from implementing cost savings measures, rapport with suppliers for free materials and taking on the tasks myself for saving them money.
- Documented and resolved security issues which led to national recognition by one of the largest hardware company's in the world.
- Was personally recognized by one of Home Depot's founders and CEO's for my accomplishments and dedication to the company and services abroad.
- I carry a class A CDL drivers license. This license includes, tanker endorsement, double trailer, air brakes endorsement, motorcycle endorsement.
- I am a certified locksmith and registered with the National Locksmith Institute.
- OSHA forklift certified.
Certification
Class A CDL with air brakes, tanker, motorcycle, etc.
Locksmith License and registered with National Locksmith Institute.
Multiple security certifications.
OSHA forklift certified.
Contractors License.
Timeline
Carpenter/Locksmith/Project Manager
Sheridan County School District 2
06.2017 - Current
Sales Associate/Delivery Driver
Big Horn Beverage/Anheuser-Busch
06.2013 - 06.2017
Contractor Sales/Assistant Manager
Home Depot
07.2007 - 06.2013
High School Diploma -
Sheridan High School
No Degree - Cognitive Psychology
Sheridan Wyoming Community College