Rory Mitchell
Firefighter/EMT-B
Austin,TX
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding public service.
Overview
10
10
years of professional experience
Work History
Fire Warden
Belcan
04.2023 - Current
- Responsible for location, condition and knowledge of fire extinguishing equipment on site
- Provided communication to corporate officers regarding state of job site
- Maintained situational awareness for construction crews performing hot work
- Supervised safety during construction and manufacturing activities
- Made daily inspections of facilities and equipment
- Oversaw various locations of production
Tour Guide
Texas Winos
08.2018 - Current
- Guided groups of up to 60 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Firefighter/EMT-B
Travis County Fire Rescue (ESD #11)
11.2020 - 09.2023
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
DJ/Promotional Brand Ambassador
Cumulus Media Inc (KXXR 93X)
04.2014 - 08.2017
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Entertained guests with music matching desired genres and tempo.
- Used controllers and mixers to mix and sample music.
- Arranged libraries and playlists of music in advance of live events.
- Skilled at working independently and collaboratively in a team environment.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Education
Bachelor of Arts - Theater Arts
University of Minneapolis
Twin Cities06.2024
Associate of Applied Science - Bass
McNally Smith College of Music
Saint Paul, MN10.2014
Skills
- Maintaining Quality Assurance Standards
- Public Education
- Facility and Equipment Maintenance
- Public Relations
- Critical Thinking
- Brand Awareness and Identity
- Reputation Management
- Microsoft Office
- Communication Skills
- Relationship Builder
Timeline
Fire Warden
Belcan
04.2023 - Current
Firefighter/EMT-B
Travis County Fire Rescue (ESD #11)
11.2020 - 09.2023
Tour Guide
Texas Winos
08.2018 - Current
DJ/Promotional Brand Ambassador
Cumulus Media Inc (KXXR 93X)
04.2014 - 08.2017
Bachelor of Arts - Theater Arts
University of Minneapolis
Associate of Applied Science - Bass
McNally Smith College of Music
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