Rory Moriarty
Cape Coral,FL
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.
Overview
20
20
years of professional experience
2006
2006
years of post-secondary education
Work History
Online pick up and delivery coordinator
Walmart
Cape Coral, FL
05.2022 - 07.2025
- Coordinated delivery schedules to ensure timely product availability.
- Communicated with drivers to confirm routes and delivery times.
- Monitored inventory levels and initiated restocking processes.
- Collaborated with store management to resolve delivery issues.
- Processed customer orders and tracked shipment progress efficiently.
- Engaged with customers regarding delivery and merchandise requests.
Server
Maria’s pizzeria and Italian restaurant
Cape Coral, FL
10.2016 - 08.2021
- Provided exceptional customer service in a fast-paced Italian restaurant setting.
- Delivered food and beverages efficiently to ensure timely dining experiences.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Trained new servers on restaurant procedures and customer service standards.
- Resolved customer complaints promptly to enhance overall dining satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Server/Assistant Front End Manager
Pincher crab shack
Cape Coral, FL
11.2014 - 10.2016
- Maintained cleanliness of dining area and assisted in resetting tables promptly.
- Supported staff in managing inventory and restocking supplies as needed.
- Helped train new team members on restaurant protocols and customer service standards.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Monitored guest satisfaction and addressed minor issues with professionalism.
- Communicated guest requests to servers and kitchen staff for timely service.
- Participated in team meetings to discuss service improvements and operational needs.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Set up tables and chairs for parties and large groups.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
Sever/Certified Sever Trainer
Olive Garden
Cape Coral, FL
09.2005 - 11.2014
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and drink orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Managed cash transactions and processed payments with precision.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Assisted in training new servers on restaurant procedures and menu items.
- Recommended menu items based on customer preferences and dietary needs.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
Education
Cypress Lake High School Center of The Arts
Cape Coral, FLSkills
- Delivery coordination
- Inventory management
- Customer order processing
- Route optimization
- Problem solving
- Relationship building
- Team collaboration
- Conflict resolution
- Training and mentoring
- Adaptable leadership
Timeline
Online pick up and delivery coordinator
Walmart
05.2022 - 07.2025
Server
Maria’s pizzeria and Italian restaurant
10.2016 - 08.2021
Server/Assistant Front End Manager
Pincher crab shack
11.2014 - 10.2016
Sever/Certified Sever Trainer
Olive Garden
09.2005 - 11.2014
Cypress Lake High School Center of The Arts