Rory Newcomb
Wilmington,DE
Summary
Accomplished Director of Human Resources and General Manager at Big Fish Restaurant Group, adept in talent acquisition and fostering diversity and inclusion. Spearheaded strategic HR initiatives, significantly enhancing employee relations and compliance management. Proven track record in driving operational excellence and profitability through effective leadership and innovative recruitment strategies.
Overview
7
7
years of professional experience
Work History
Director of Human Resources
Big Fish Restaurant Group
2021.12 - Current
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Developed succession plans and promotion paths for staff.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Structured compensation and benefits according to market conditions and budget demands.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Educated employees on company policy and kept employee handbook current.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
General Manager
Big Fish Restaurant Group
2017.06 - 2021.12
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Interior Design
Marymount University
Arlington, VASkills
- Performance Management
- Regulatory Compliance
- Retention Strategies
- Talent Acquisition
- Recruitment Strategies
- Internal Communications
- Benefits Administration
- Payroll Management
- Records Maintenance
- Employee Relations
- Compliance Management
- Training programs
- Human resources administration
- Onboarding
- Performance Evaluation
- Performance Reviews
Timeline
Director of Human Resources
Big Fish Restaurant Group
2021.12 - Current
General Manager
Big Fish Restaurant Group
2017.06 - 2021.12
Interior Design
Marymount University
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