Summary
Overview
Work History
Education
Skills
References
Timeline
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Rory Ramos

Front Desk Concierge/ Receptionist
Portland,OR

Summary

Driven Front Desk Receptionist highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to Customer satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Front Desk Concierge/Receptionist

Touchmark
Portland, OR
07.2021 - Current
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted residents and visitors upon arrival, offered assistance and answered questions to build rapport and retention.
  • Acquired extensive knowledge of premises and nearby businesses to make most suitable recommendation for residents needs.
  • Transferred and directed 100+ phone calls per a day.
  • Coordinated scheduling with staff for a multitude of different events.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by residents or their guests.
  • Understood residents specific needs and provide them with personalized solutions.
  • Provided accurate and courteous information to everyone regarding the community of Touchmark.

Inbound Problem Solver

Amazon
Troutdale, OR
07.2019 - 05.2021
  • Improved overall efficiency of processing by troubleshooting 1000+ product problems daily.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Collaborated with team members to assure that quantity standards were met.
  • Devised workaround solutions for nonstandard-related issues.

Lead Store Associate

Mama Jiah's
Forest Grove, Oregon
05.2018 - 05.2019
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Developed relationship with regulars to ensure their loyalty to our product.
  • Processed accurate credit, debit, check and cash sales transactions for more than 200 customer orders per day

Administrative Assistant

Starboard Star International
Newport, OR
05.2017 - 05.2018
  • Assisted with design of company's sustainability plan.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Performed payroll audits to ensure accuracy.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Reached out to local business to promote our premium product.

Education

Bachelor of Science - Economics

Pacific University
Forest Grove, OR
08.2015 - 05.2019

Skills

    Microsoft Office

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References

Patricia Murphy, Retirement Consoler @Touchmark, Administrative Staff

Phone: (503)-701-8549


Michael Green, Concierge Manager @Touchmark, Current Boss

Phone: (360)-931-3216


Julie Marcantuono, Resident Relations Manager @Touchmark, Administrative Staff

Phone: (971)-361-7012

Timeline

Front Desk Concierge/Receptionist

Touchmark
07.2021 - Current

Inbound Problem Solver

Amazon
07.2019 - 05.2021

Lead Store Associate

Mama Jiah's
05.2018 - 05.2019

Administrative Assistant

Starboard Star International
05.2017 - 05.2018

Bachelor of Science - Economics

Pacific University
08.2015 - 05.2019

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Rory RamosFront Desk Concierge/ Receptionist
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