Rory Werner
Scottsdale,AZ
Summary
Dynamic Store Manager with a proven track record at Black Rock Coffee Bar, excelling in customer service and team leadership. Enhanced sales through innovative merchandising and effective inventory management, achieving significant profit growth. Skilled in training and mentoring staff, fostering a culture of excellence and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Black Rock Coffee Bar
02.2023 - Current
- Implemented effective visual merchandising strategies to increase product visibility and drive sales.
- Monitored sales data to identify trends and adjust strategies accordingly for optimal performance.
- Managed inventory and product purchased to reduce waste and improve stock accuracy.
- Promoted a customer-first culture by encouraging staff to prioritize customer satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours and enhance service efficiency.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed company expenses, reducing COGS to increase controllable profit attainment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Supervisor
Freddy's Frozen Custard & Steakburgers
05.2020 - 10.2022
- Trained new employees on operational procedures and customer service standards, enhancing team performance and service quality.
- Managed inventory levels, ensuring availability of products and minimizing waste through effective stock control.
- Developed and implemented staff schedules to optimize labor efficiency and meet peak business demands.
- Conducted performance evaluations for team members, providing constructive feedback to support professional development.
- Resolved customer complaints efficiently, fostering loyalty through exceptional service recovery strategies.
- Monitored health and safety compliance, ensuring adherence to regulations and protecting employees and patrons.
- Maintained equipment and facility standards, coordinating repairs and upkeep to ensure a safe and welcoming environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
Pinnacle High School
Phoenix, AZ05-2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Recruitment and hiring
- Store opening and closing
- Team leadership and coaching
- Shift scheduling
Certification
Manager Food Certification
Timeline
Store Manager
Black Rock Coffee Bar
02.2023 - Current
Supervisor
Freddy's Frozen Custard & Steakburgers
05.2020 - 10.2022
High School Diploma -
Pinnacle High School