Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosa Acedo

San Pedro,CA

Summary

Dynamic professional with strong communication skills and order processing expertise, honed at Sam's Club. Proven track record in enhancing customer satisfaction and maintaining quality control. Adept at multitasking and collaborating within teams to achieve departmental goals. Committed to fostering positive relationships and resolving issues effectively.

Overview

31
31
years of professional experience

Work History

Member Order Specialist

Sam's Club
11.2000 - 02.2025
  • Assisted in training new team members, sharing knowledge of best practices and company protocols.
  • Provided exceptional service to members, fostering long-term relationships and repeat business.
  • Utilized various software systems for efficient data entry, tracking, reporting, and communication purposes.
  • Enhanced customer satisfaction by accurately processing and fulfilling orders in a timely manner while maintaining strict attention to quality standards.
  • Contributed to the development of departmental goals, objectives, policies, procedures, and performance metrics.
  • Resolved customer inquiries and issues, resulting in improved customer relations.
  • Implemented inventory control measures to maintain optimal stock levels and reduce discrepancies.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Mail Carrier

United States Postal Service, USPS
03.2008 - 09.2010
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Supported postal service during peak periods by working extended hours, ensuring all mail was delivered on time.

Restaurant Food Server

Baja Cabaña Mexican Restaurant
03.1995 - 10.2000
  • Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
  • Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.


Drive-Thru Cashier

Taco Bell
06.1994 - 08.1996
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Balanced cash drawer at beginning and close of shift.
  • Supported store management by performing inventory checks and restocking items as needed throughout shifts.

Education

High School Diploma -

City of Angels School
San Pedro, CA
06-1994

Skills

  • Strong communication skills
  • Order processing expertise
  • Quality control awareness
  • Time management proficiency
  • Teamwork and collaboration
  • Multitasking Abilities

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Mail Carrier

United States Postal Service, USPS
03.2008 - 09.2010

Member Order Specialist

Sam's Club
11.2000 - 02.2025

Restaurant Food Server

Baja Cabaña Mexican Restaurant
03.1995 - 10.2000

Drive-Thru Cashier

Taco Bell
06.1994 - 08.1996

High School Diploma -

City of Angels School

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Rosa Acedo