Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosa Aguilar

Mission Viejo,CA

Summary

Trustworthy and dedicated worker with 10+ years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

24
24
years of professional experience

Work History

Cashier

Ralphs Grocery
04.2014 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Cashier Team Lead

Dollar Tree
08.2010 - 09.2013
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Operated POS cash register and equipment to collect payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Increased customer loyalty and retention.
  • Monitored areas for security issues and safety hazards.
  • Interpreted and enforced operating instructions, procedures and safety rules.

Newspaper Distributor

Register
08.1998 - 05.2013
  • Assembled and bagged newspapers prior to delivery.
  • Delivered papers to [Type] customers on daily basis.
  • Stocked newspaper boxes at assigned locations.
  • Distributed papers in various weather conditions during early morning.
  • Planned daily rounds and determined most efficient way to distribute newspapers.
  • Drove safely and legally for professional, responsible delivery services.
  • Updated customers on schedule and delivery changes during holidays.
  • Resolved delivery complaints and escalated complex issues to management.
  • Loaded and unloaded vehicles at distribution center, lifting heavy loads.

Barista

Albertsons
01.2002 - 11.2006
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Education

Bachelor of Science - Industrial Electronics Technology

Centro Colombiano De Estudios Professionales
Cali ,Colombia
06.1992

Skills

  • Accounting Softwares
  • Merchandise Restocking
  • POS Systems
  • Social Perceptiveness
  • Customer Relations
  • Money Handling
  • Adaptable and Flexible
  • Customer Service
  • Customer Service Excellence

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Ralphs Grocery
04.2014 - 12.2022

Cashier Team Lead

Dollar Tree
08.2010 - 09.2013

Barista

Albertsons
01.2002 - 11.2006

Newspaper Distributor

Register
08.1998 - 05.2013

Bachelor of Science - Industrial Electronics Technology

Centro Colombiano De Estudios Professionales

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Rosa Aguilar