Rosa Aguilar
Mission Viejo,CA
Summary
Trustworthy and dedicated worker with 10+ years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
24
24
years of professional experience
Work History
Cashier
Ralphs Grocery
Mission Viejo, CA
04.2014 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Cashier Team Lead
Dollar Tree
Mission Viejo, CA
08.2010 - 09.2013
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, procedures and safety rules.
Newspaper Distributor
Register
Mission Viejo, CA
08.1998 - 05.2013
- Assembled and bagged newspapers prior to delivery.
- Delivered papers to [Type] customers on daily basis.
- Stocked newspaper boxes at assigned locations.
- Distributed papers in various weather conditions during early morning.
- Planned daily rounds and determined most efficient way to distribute newspapers.
- Drove safely and legally for professional, responsible delivery services.
- Updated customers on schedule and delivery changes during holidays.
- Resolved delivery complaints and escalated complex issues to management.
- Loaded and unloaded vehicles at distribution center, lifting heavy loads.
Barista
Albertsons
Rancho Santa Margarita, CA
01.2002 - 11.2006
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Bachelor of Science - Industrial Electronics Technology
Centro Colombiano De Estudios Professionales
Cali ,Colombia06.1992
Skills
- Accounting Softwares
- Merchandise Restocking
- POS Systems
- Social Perceptiveness
- Customer Relations
- Money Handling
- Adaptable and Flexible
- Customer Service
- Customer Service Excellence
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Ralphs Grocery
04.2014 - 12.2022
Cashier Team Lead
Dollar Tree
08.2010 - 09.2013
Barista
Albertsons
01.2002 - 11.2006
Newspaper Distributor
Register
08.1998 - 05.2013
Bachelor of Science - Industrial Electronics Technology
Centro Colombiano De Estudios Professionales