Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosa Albuquerque

Springfield,NJ

Summary

Proven track record in relationship management and sales expertise, demonstrated at Chase where I led a team to enhance customer satisfaction and operational efficiency. Skilled in cash handling and fostering strong customer relationships, my approach consistently improves financial outcomes and service quality.

Overview

26
26
years of professional experience

Work History

Relationship Banker

Santander Bank Us
04.2015 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.

Assistant Manager

Chase
04.1998 - 05.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Dr. Joao Carlos Celestino Gomes
Ilhavo
06.1982

Skills

  • Relationship building and management
  • Customer Service-Oriented
  • Sales expertise
  • Cash Handling

Languages

Portuguese
Professional Working
Spanish
Professional Working

Timeline

Relationship Banker

Santander Bank Us
04.2015 - Current

Assistant Manager

Chase
04.1998 - 05.2014

High School Diploma -

Dr. Joao Carlos Celestino Gomes

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Rosa Albuquerque