Rosa Alcantara

• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Followed up on delinquent tenants and coordinated collection procedures.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

• Created a structured and secure setting for employees and visitors.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Managed and motivated employees to be productive and engaged in work.
• Improved safety procedures to create safe working conditions for workers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Evaluated coworker output to optimize task readiness.

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Assisted in recruitment to build team of top performers.
• Educated staff on organizational mission and goals to help employees achieve success.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Managed and motivated employees to be productive and engaged in work.
• Improved safety procedures to create safe working conditions for workers.