ROSA ALMONTE
Bronx,NY
Summary
Friendly and approachable with knack for creating welcoming atmosphere for customers. Knowledgeable about customer service principles and financial products, demonstrating strong communication and interpersonal skills. Aiming to enhance customer satisfaction and streamline branch operations.
Overview
3
3
years of professional experience
Work History
Branch Ambassador
Capital One
New York, NY
11.2024 - Current
- Managed daily operations to ensure compliance with banking regulations and policies.
- Resolved customer inquiries effectively, enhancing satisfaction through attentive service and problem-solving skills.
- Managed daily cash transactions accurately and efficiently, upholding stringent security protocols.
- Engaged with customers to establish relationships.
- Assisted in branch audits, ensuring compliance with financial regulations and maintaining high standards of service.
- Enhanced branch operations by implementing efficient processes for day-to-day tasks.
Experience Supervisor
Best Buy
New York, NY
07.2023 - 11.2024
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Planned and prepared work schedules, and assigned employees to specific duties.
- Coached and trained sales staff on best practices to maximize sales.
- Led, directed and motivated sales team to achieve corporate sales objectives.
- Developed and implemented customer experience strategies to enhance satisfaction and loyalty.
- Analyzed customer feedback data to identify trends and improve service delivery.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
Samsung Home Theater Expert
Best Buy
New York
05.2023 - 07.2024
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Troubleshot minor problems and reported larger technical issues.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing Samsung Home Theater training to enhance own job skills and knowledge.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Biology
The City College Of New York
New York, NY01-2027
Skills
- Python (Beginner)
- Excel
- Spanish (Fluent)
- Enroll NYC
- Microsoft Word
- Google Drive
- French (Beginner)
Languages
Spanish
Native or Bilingual
Timeline
Branch Ambassador
Capital One
11.2024 - Current
Experience Supervisor
Best Buy
07.2023 - 11.2024
Samsung Home Theater Expert
Best Buy
05.2023 - 07.2024
Bachelor of Science - Biology
The City College Of New York