Rosa Alvarado
Concord,MA
Summary
Dedicated Licensed Clinical Social Worker (LCSW) with over a decade of experience in social work, legislative policy, and community advocacy. Skilled in case management, policy research, and organizational leadership, with a proven track record of driving equity-focused initiatives and fostering community engagement. Strong analytical skills, excellent communication, and commitment to achieving impactful results. Proven ability to navigate complex regulatory environments and build consensus among stakeholders. Proficient in managing diverse teams, developing strategic partnerships, and advancing policies that promote social justice and equity. Recognized for exceptional problem-solving abilities and a deep commitment to serving underserved communities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Legislative/Policy Director
Office of State Senator Pavel M. Payano
07.2023 - Current
- Prepare and attend legislative briefings and hearings
- Collaborate with municipal and federal partners regarding constituent needs and community projects
- Refer constituent and legislative inquiries to the appropriate liaison within the federal, local, or other state government offices
- Manage constituent inquiries and casework, including maintaining and updating the constituent database
- Monitor, record, and respond to constituent legislative co-sponsorship requests
- Attend community meetings, office hours, and constituent meetings with and on behalf of the Senator
- Research legislative and budget matters relating to the Senator's priorities and community interests
- Communicate with the Senator on important requests, events, projects, or constituent outreach
- Advise Senator on community priorities and constituent policy recommendations
District Director and Director of Constituent Services
Office of State Senator Joan B. Lovely
09.2022 - 07.2023
- Research policy issues and draft legislation, amendments, and committee testimony
- Organize and manage workflow for hearings, meetings and events related to the Senator's legislative priorities and committee assignments
- Respond to legislative-related inquiries and communications from constituents, organizations, legislators, and other stakeholders
- Draft and edit speeches, talking points, and remarks for the Senator
- Train, supervise, or participate in the hiring of office interns
- Assist with messaging, media relations and constituent outreach regarding the Senator's legislative agenda
Legislative Aide
Office of State Representative Paul F. Tucker
01.2021 - 09.2022
- Prepare for and attend key legislative meetings and community events
- Coordinated and make referrals on behalf of constituents
- Manage constituent inquiries and casework, including the creation/maintenance of a constituent database
- File and monitor bills and budget amendments
- Write letters of support for organizations, the Representative's legislative priorities, and citations upon request
- Prepare summaries of legislation and briefing materials for the Representative
- Monitor and respond to incoming and outgoing phone and email requests pertaining to constituents and legislation
- Prepare talking points for legislation and community events
- Serve as liaison with federal, local, and other state government offices as directed by the Representative
Program Group Leader
Justice Resource Institute
09.2020 - 05.2021
- Plan, schedule, and advertise group meetings and events
- Research maternal health, mental health, and child development needs to maintain best practices
- Discuss research findings with the team and supervisors and incorporate them into agency policies and family assessments
- Lead and organize team discussions and topics relating to up-to-date findings on current immigration policies
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
Diversity Advisory Group & Listen, Learn, and Lift Team Leader
Justice Resource Institute
06.2020 - 05.2021
- Collaborate with the chair and committee members on the group agenda
- Research and review policies relating to race, diversity, equity, and inclusion to include in the group discussion and monthly agency sessions
- Schedule monthly group meetings and bi-weekly sub-committee meetings to discuss key issues impacting the organization and community
- Collaborate with stakeholders, employees, and management regarding collecting feedback
- Ensure meeting minutes are completed and shared with members
Case Manager in the Young Parent Program
Justice Resource Institute
01.2019 - 01.2021
- Make appropriate referrals to area resources based on family-specific needs
- Complete all required documentation, including case notes and assessments
- Assist Latino immigrants and undocumented families with services and search for legal support
- Research policies and make policy recommendations to management
- Attend events and stakeholder meetings in the community
- Assist in training and provide support for interns and new employees
- Brief the director on issues related to community needs and provide agency policy recommendations
- Assist with program communication strategies, including translating brochures and program flyers into other languages
Intensive Care Coordinator
Justice Resource Institute
09.2019 - 05.2020
- Convene stakeholder meetings and review family and agency priorities
- Research youth's mental health and educational needs to best support the families
- Collaborate with the treatment team, and school system, and review potential legal issues related to the client's needs and priorities
- Research and review agency and statewide policies
- Support the director with monthly systems of care meetings by communicating with stakeholders, providing the agenda, drafting meeting minutes, and sharing resources
Case Manager
Brooksby Village Continuing Care
06.2018 - 01.2019
- Organize and develop a case workflow related to patient and agency needs
- Develop and implement policies and procedures to identify residents' medically related social and emotional needs
- Organize and convene stakeholder meetings, including the interdisciplinary team, families, and patients as it relates to the patient priorities and care plan
- Research and address the public health needs of patients as determined by abuse and prevention state mandates
Case Manager
YMCA Malden
08.2015 - 12.2017
- Conduct observation and complete behavior contracts and youth plans as needed and in consultation with the program managers
- Respond to case-related inquiries from outside agencies and stakeholders
- Organize and manage workflow relating to youth enrollment by completing assessments and communicating with the director and families
- Convene quarterly stakeholder meetings to address clients' needs and priorities
- Refer families to support services within the community and other agencies
- Research and organize group trainings and review best practices, educational needs, and children's mental health needs
- Provide agency policy recommendations based on community and client needs
Protective Services Case Manager
Department of Children and Families
06.2014 - 06.2015
- Prepare and maintain records and case files, including documentation such as client's personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence
- Develop and maintain relationships with stakeholders, such as schools and community groups
- Research and evaluate client and family's needs on an ongoing basis
- Organize and manage the implementation of service goals
- Research and recommend policy changes in support of the families and communities served
- Empower and advocate on behalf of families in need of services
- Attend events and meetings on behalf of the Department of Children and Families
- Complete reports and service updates in compliance with the judicial court systems and Judge's request
Case Manager Assistant
Mass General Brigham- Salem
06.2012 - 05.2014
- Assist case managers with organizing and managing their workflow
- Research and provide information to the case managers regarding patient care and hospital public health needs
- Assist with coordinating stakeholder meetings and recording the agenda and meeting notes
- Research patients' medical needs and respond to inquiries relating to patient care
- Attend stakeholder team meetings and inform the team of research findings
- Assist in reviewing incoming communication by phone, email, and fax to organize patient care
- Respond to family and provider inquiries regarding the patient's plan of care
In-Home Therapist and Therapeutic Mentor
Justice Resource Institute
06.2012 - 05.2014
- Organize and schedule weekly meetings with families and clients
- Research mental health services and practices to relate to the group and stakeholders
- Maintain and develop strong relationships with internal and external stakeholders
- Research legal and agency policies to ensure service plan compliance
- Collaborate with the supervisor, director, and team members in maintaining agency policies that align with the Latino community's needs and Spanish-speaking clients served
Education
Masters of Social Work -
Salem State University
Salem, MA01.2021
Bachelors of Science - Social Work
Salem State University
Salem, MA01.2012
Skills
- Bilingual ( English/Spanish)
- Project Management
- Program Leadership
- Team Leadership
- Intern Management
- Policy Research
- Legislative Advocacy
- Coalition Building
- Operations Management
- Community Outreach
- Diversity, Equity and Inclusion Strategist
- Government Relations
Languages
Fluent in English
Fluent in Spanish
Intermediate French
Certification
Licensed Clinical Social Worker
Accomplishments
- Licensed Clinical Social Worker, LCSW
- Massachusetts Notary Public
- 2022 Recipient of the 29 Who Shine Award: For stellar academic achievement, proven leadership potential, dedication to our community.
Community Service
- Board Member, YMCA Of the North Shore, 09/23 - Present
- Member, Salem Race and Equity Commission, 09/22 - Present
- Board Member, North Shore Community Action Program, 09/21 - Present
- Fellow, Latinos For Education Leadership Fellowship, 09/22 - 05/23
- Task Member, LEAP for Education Diversity, Equity, and Inclusion, 07/21 - 01/22
- Member, Diversity Advisory Group at Justice Resource Institute, 06/20 - 01/21
- Member and Organizer, Listen, Learn Lift at Justice Resource Institute Steering, 06/20 - 01/21
- Member, Association of Latino Professionals for America (ALPFA) Boston Chapter, 05/20 - 12/20
29 Who Shine Award (2022)
Recipient of the 29 Who Shine Award (2022)for academic excellence, leadership, and community service.
Timeline
Legislative/Policy Director
Office of State Senator Pavel M. Payano
07.2023 - Current
District Director and Director of Constituent Services
Office of State Senator Joan B. Lovely
09.2022 - 07.2023
Legislative Aide
Office of State Representative Paul F. Tucker
01.2021 - 09.2022
Program Group Leader
Justice Resource Institute
09.2020 - 05.2021
Diversity Advisory Group & Listen, Learn, and Lift Team Leader
Justice Resource Institute
06.2020 - 05.2021
Intensive Care Coordinator
Justice Resource Institute
09.2019 - 05.2020
Case Manager in the Young Parent Program
Justice Resource Institute
01.2019 - 01.2021
Case Manager
Brooksby Village Continuing Care
06.2018 - 01.2019
Case Manager
YMCA Malden
08.2015 - 12.2017
Protective Services Case Manager
Department of Children and Families
06.2014 - 06.2015
Case Manager Assistant
Mass General Brigham- Salem
06.2012 - 05.2014
In-Home Therapist and Therapeutic Mentor
Justice Resource Institute
06.2012 - 05.2014
Licensed Clinical Social Worker
Masters of Social Work -
Salem State University
Bachelors of Science - Social Work
Salem State University
Similar Profiles
Ambar MatosAmbar Matos
Liaison at The Office Of State Senator Luis SepulvedaLiaison at The Office Of State Senator Luis Sepulveda
Amanda FallonAmanda Fallon
Legislative Director at New York State Senate, Office of Senator Lea WebbLegislative Director at New York State Senate, Office of Senator Lea Webb
Matt BainMatt Bain
Deputy State Director at Office of United States Senator Josh HawleyDeputy State Director at Office of United States Senator Josh Hawley