Rosa Alvarez
Inglewood,CA
Summary
Competent Accounts Receivable Specialist bringing 20 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.Proven background overcoming obstacles and obtaining results.
Overview
14
14
years of professional experience
Work History
Accounts Receivable Specialist
Vortex Doors
10.2017 - 08.2023
- Assisted with month-end closings
- Supported accounting teams with timely reporting and general administrative tasks
- Posted cash receipts to ensure accuracy of accounts receivable balances
- Provided exceptional customer service for account inquiries and concerns
- Performed journal entries, accrual analysis, and balance sheet reconciliations for period-end activities
- Resolved payment delinquencies through thorough review and action
- Conducted regular audits of client accounts to identify errors or discrepancies
- Made up to 100+ calls and emailed customers regarding account concerns
- Conducted skip tracing as needed.
Senior Accounts Receivable Specialist
Rent a Wheel
07.2015 - 10.2017
- Negotiated settlements on delinquent accounts within company guidelines
- Generated monthly reports on outstanding balances and collection efforts
- Analyzed client credit information to assess risk levels for new account approvals
- Monitored customer accounts to quickly detect non-payment issues
- Prepared and sent customer statements to encourage timely payments
- Posted cash receipts.
Medical Debt Collector
U.S.C.B
10.2012 - 01.2014
- Kept detailed records of all payments received from debtors
- Ensured compliance with HIPAA guidelines when handling sensitive patient information
- Negotiated payment plans with patients to resolve outstanding balances
- Monitored aging reports to prioritize high-priority accounts for collection efforts
- Handled inbound telephone calls from debtors regarding outstanding balances
- Maintained knowledge of federal and state laws regarding medical debt collections.
Senior Collections Specialist
The Best Service Company
08.2009 - 07.2012
- Resolved client billing problems by collecting direct payments and setting up payment plans
- Handled outbound collection calls with consistent service quality and high success rates
- Investigated and resolved balances through proactive communication with customers
- Provided exceptional customer service while discussing sensitive financial matters with debtors
- Processed electronic payments and verified information for accuracy.
Education
High School Diploma -
Inglewood High School
Inglewood, CABryman College
Gardena, CASkills
- Audit Procedures
- Languages English/ Spanish
- Microsoft Excel
- Customer Service
- Financial Software
- Debt Collection
- Invoice Processing
- Cash Application
- Collections
- Payment Negotiations
Timeline
Accounts Receivable Specialist
Vortex Doors
10.2017 - 08.2023
Senior Accounts Receivable Specialist
Rent a Wheel
07.2015 - 10.2017
Medical Debt Collector
U.S.C.B
10.2012 - 01.2014
Senior Collections Specialist
The Best Service Company
08.2009 - 07.2012
High School Diploma -
Inglewood High School
Bryman College
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