Rosa Antonio
Spring,TX
Summary
Proven track record in enhancing patient experience and streamlining workflow at PCP for Life, leveraging expertise in Electronic Medical Records and initiative-taking. Mentored junior staff, significantly improving team efficiency. Skilled in insurance verification and patient registration, consistently achieving high accuracy in documentation and payment collection. Helped triage patient doing vitals and intakes. EMR used eclinicals. For insurance verification used availity, optum, cigna health spring, ect
Overview
10
10
years of professional experience
Work History
Medical Assistant/Receptionist
PCP for Life
03.2016 - 04.2019
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Conducted patient intake interviews, recording and documenting relevant information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Team Lead Sales Associate
Old Navy
01.2013 - 01.2016
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
- Trained, coached, and mentored new sales associates for maximum performance.
Cash Register, Money Handler, Receiver
Walmart
06.2009 - 12.2012
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
- Conducted regular audits of cash registers, ensuring accurate accounting of all transactions.
- Assisted customers with currency exchange services, providing accurate information on exchange rates and fees.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
Education
Medical Assistant
Brightwood Collage
Houston, TX05.2015
Skills
- Healthcare Industry Knowledge
- Initiative-taking
- Patient check-in and check-out
- Medical receptionist experience
- Patient Registration
- Reminder calls
- Electronic Medical Records
- Insurance Verification
- Appointment management
- Documentation
- Payment Collection
- EMR / EHR
Additional Information
Spanish and english full speaker read, write and translate
fast visual learner
always ready to learn new things
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant/Receptionist
PCP for Life
03.2016 - 04.2019
Team Lead Sales Associate
Old Navy
01.2013 - 01.2016
Cash Register, Money Handler, Receiver
Walmart
06.2009 - 12.2012
Medical Assistant
Brightwood Collage
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