Rosa Arana
Miami,FL
Summary
Adept at managing high-stress situations and providing compassionate care, I excel in multitasking and emotional support. At SGS North America, I enhanced dispatch efficiency and client satisfaction. Skilled in bilingual communication and records management, I thrive in dynamic environments, ensuring both operational success and meaningful client relationships.
Overview
28
28
years of professional experience
Work History
Care Provider
Self Employed
02.2000 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Adapted caregiving approach based on individual cultural differences among diverse client.
- Coordinated transportation arrangements for medical appointments or other outings as needed while ensuring safety at all times during transport transitions.
- Facilitated recreational activities for clients to improve their mental well-being and social engagement levels.
- Kept clients engaged in social networks and communities for personal health and growth.
- Entertained, conversed, and read aloud to keep clients mentally alert.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Entrusted to handle confidential and sensitive situations in professional matter.
Distpacher
SGS North America
01.1997 - 12.2000
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of [Number]to inspectors
- Answered phone calls and responded to customer emails.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Education
No Degree - Business Administration And Management
Miami Dade College
Miami, FL1990
High School Diploma -
South West Senior-high
Miami, FL1989
Skills
- Emotional Support
- Mobility Assistance
- Grocery shopping
- Social interaction
- Family Education
- Activity Supervision
- Physical therapy assistance
- Appointment Coordination
- Recreational Activities
- Meal Preparation
- Compassionate Care
- Transportation Assistance
- Respectful and Compassionate
- Documentation
- Multitasking and Organization
- Client Transportation
- Records Management
- Time Management
- Medical record-keeping
- Spanish and english Fluency
- Verbal and written communication skills
- Childcare experience
- Cooking meals
- Fast Learner
- Caring Companionship
- Clear Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Care Provider
Self Employed
02.2000 - Current
Distpacher
SGS North America
01.1997 - 12.2000
No Degree - Business Administration And Management
Miami Dade College
High School Diploma -
South West Senior-high
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