Rosa Arnold
Enumclaw,WA
Summary
Mission driven and skilled multitasker with superior work ethic and working independently. Willing to take on any task to help the team. Reliable and dedicated with hardworking and resourceful approach. Strong organizational and team collaboration skills with experience in improving processes.
Overview
28
28
years of professional experience
Work History
Certified Behavior Technician/Paraprofessional 6
The Stepping Stones Group
08.2024 - Current
- Work with Elementary and High School students throughout the school district in the Deaf and Hard of Hearing (DHH) program.
- Collaborated with translators and interpreters to ensure students' educational and communication needs were fully represented and met.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Facilitated social skills development in group settings, fostering improved peer interactions.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Delivered compassionate client care, focusing on safety, comfort and emotional support.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Treated clients and families with respect and dignity.
Certified Behavior Technician
Maxim Healthcare Services
06.2022 - 07.2024
- Ability to work with K-5, autistic, verbal and nonverbal and students
- Focus on changing the child's behavior by observing and measuring the behavior in real-life environments
- Gather behavioral data to track progress in reaching behavioral objectives identified in the behavior plan and periodically modify the plan, under the supervision of the BCBA, to adapt to the child's response to the intervention
- Collect, record and summarize data on all behaviors targeted and meet with supervisor weekly to analyze the information gathered
- Provide direct client care in 1:1 and group settings
- Properly report all critical incidents and safety concerns regarding clients
- Completion of Certification for Behavior Technician Training with 30 hours BCBA supervision
- Document each service activity on a service summary form
- Complete mandatory training and refresher training
- Ensure that documentation is completed in a timely manner and in accordance with established organizational procedures
- Model and promote good communication, customer service, and positive representation of the organization to clients, referral sources and the public
- Utilize safe & appropriate handing procedures when working with clients
- Maintain confidentiality of special education students regarding their disabilities, school program, instructional/behavioral status, progress, plans and placements
- Desire for continued learning opportunities, and willingness to embrace instruction
- Ability to work with multi-disciplinary team members, and a desire to work with young children
- Excellent written and verbal communication skills
- Effective time management skills and the ability to manage multiple tasks at one time
- Ability to accept constructive feedback and develop knowledge and skill sets accordingly
- Ability to develop and maintain professional relationships with clients, co-workers, supervisors, and community members
- Ability to adhere to organizational policies and procedures and abide by code of ethics as indicated by the Behavior Analyst Certification Board
- Commitment to ongoing training and development as it relates to clinical skills, professional development, ethics, and technology, and training, to perform job responsibilities to required standards
- Ability to interpret and implement clinical protocols and written
Certified Behavior Technician
Bellevue School District
04.2023 - 09.2023
- Ability to work with 9-12, autistic (verbal and nonverbal) and developmentally disabled students
- Focus on changing the child's behavior by observing and measuring the behavior in real-life environments
- Gather behavioral data to track progress in reaching behavioral objectives identified in the behavior plan and periodically modify the plan, under the supervision of the BCBA, to adapt to the child's response to the intervention
- Collect, record, and summarize data on all behaviors targeted and meet with supervisor weekly to analyze the information gathered and participate in initial and ongoing trainings
- Provide direct client care in 1:1 and group settings
- Properly report all critical incidents and safety concerns regarding clients
- Complete mandatory training and refresher training
- Assists teachers in a learning setting
- Ensure that documentation is completed in a timely manner and in accordance with established IEP goals, BIP and organizational procedures
- Model and promote good communication, customer service, and positive representation of the organization to clients, referral sources and the public
- Utilize safe & appropriate handing procedures when working with clients
- Commitment to maintain client confidentiality and adhere to HIPPA law
- Desire for continued learning opportunities, and willingness to embrace instruction
- Ability to work with multi-disciplinary team members, and a desire to work with young children
- Excellent written and verbal communication skills
- Effective time management skills and the ability to manage multiple tasks at one time
- Ability to accept constructive feedback and develop knowledge and skill sets accordingly
- Ability to develop and maintain professional relationships with clients, co-workers, supervisors, and community members
- Ability to adhere to organizational policies and procedures and abide by code of ethics as indicated by the Behavior Analyst Certification Board
- Commitment to ongoing training and development as it relates to clinical skills, professional development, ethics, and technology, and training, to perform job responsibilities to required standards
- Ability to interpret and implement clinical protocols and written
Health Room Specialist
Issaquah School District
08.2021 - 08.2022
- Ability to positively interact with students, supervisors, and staff
- Works cooperatively in a team situation
- Provides for the physical, health and safety of students
- Assures proper lifting of students in and out of chairs and with adaptive equipment: demonstrated ability to provide physical assistance in accordance with safe lifting requirements, as required
- Demonstrated ability to meet or exceed expectations for acceptable job attendance
- Knowledge of computer applications, such as Skyward
- Facilitate the Test to Stay Program: Assisted with testing services for students, athletes and ISD staff using COVID-19 RAPID or PCR testing, as well as complete data reporting to Washington State
- Provides health and emergency aid care to students and staff
- Ensures all spaces in the health room are sanitized, clean and safe
- Coordinates transportation home for students as necessary
- Monitors and maintains immunizations records
- Assists with special needs students in performing tube feedings, catheterization and attending changes as needed
- Administers medications and maintains appropriate documentation and confidentiality
- Inputs student health data into the computer
- Assists with hearing and vision screening processes
- Records accident/incident reports
- Attends Right Response Training for crisis intervention prevention and de-escalation, and CPR, First Aid and AED Training, ensuring all required certifications are current
- Notifies building principal and school counselor when there is a suspected child abuse incident
- Performs general record keeping, filing, data entry and reporting processes
- Possess knowledge of and adhere to Governing Policies and District Regulations and Procedures
- Represented our union members on SEIU Local 925 Collective Bargaining Team
Behavioral Health Paraprofessional
Issaquah School District
02.2020 - 08.2021
- Assists teachers in a learning setting
- Assists special needs children in a learning setting
- Provides LRC II/special education teacher with classroom supports
- Performs one to one instruction, while helping to manage the classroom
- Grade students' work and input grades in Microsoft Excel Spreadsheet
- Collaborate with parents regarding student concerns in the classroom
- Provide the utmost safe and educational learning environment
- Collaborates with the teacher regarding students' individual needs and the teaching/learning process
- Redirects students when behavior issues are observed
- Documents all students' daily activities, such as attendance, behavior, classroom attentiveness and participation and Covid-19 assessments
- Documents in a Multiplatform of records and charts, making sure sensitive information is only shared on a need-to-know basis, and student records and all confidential information is always secured
- Assures all classrooms are clean, safe and conducive to learning
- Attends all required trainings for ongoing learning processes
- Attends Right Response training for crisis intervention prevention and de-escalation techniques
- Attends and completes CPR and all other trainings within the district’s standards
- Inputs test scores in the class Microsoft Excel Spreadsheet
- Voted to represent our union members on SEIU Local 925 Collective Bargaining Team
- Possess knowledge of and adhere to Governing Policies and District Regulations and Procedures
Community Manager
Regus Bellefield
05.2018 - 03.2020
- Coordinated and facilitated 100 offices with clientele consisting of doctors, therapists, lawyers, CPAs, MHPs, LSWs, Realty agencies, and other professionals who lease office spaces from Regus
- Served as primary contact for the center and the clients
- Responsible for keeping up-to-date account receivables and collection efforts
- Received and processed all incoming and outgoing official mail for the installation
- Distributed all official mail to all individual offices, making it easy and convenient for clients to perform their work, resulting in happy and satisfied customers
- Performed mailroom duties such as routing mail for an office and tracking incoming and outgoing mail
- Provided excellent customer service evidenced by the numerous 4.0 customer service survey ratings
- Set up offices for clients on an as-need basis
- Made numerous customer support phone calls for various office support needs
- Set up phones and computers in offices for clients’ usage
- Made numerous office promotion calls and posted numerous ads on the company’s social media page and around the facility
- Set up conference rooms and board rooms per clients’ needs and usage
- Proven ability to work independently
- Demonstrated ability to work on multiple projects at once and make great use of time
Hiatus, Caregiver
Self Employed
05.2012 - 06.2018
- Caregiver for disabled son, Traumatic Brain Injury, (TBI) Rugby sporting accident in college
- Learned the inner workings, resources and processes for a disabled person
- Maintained a stable home and family while attending to family issues
- Legal Guardianship Training; How to care for a disabled person and all required documentation
- Developed and executed household budgets and managed household duties
Behavioral Health Nurse Technician
Veterans Administration Medical Center
05.2008 - 08.2012
- Constant Monitoring of Patients
- Management of the milieu
- Collected comprehensive health data that are pertinent to the patient and/or situation
- Provided psychotherapeutic sessions to individuals, families and groups
- Provided non-violent intervention
- Identified mental health and nursing diagnosis treatment, patient education, and discharge planning
- Identified expected outcomes and patient goals for a plan individualized to the patient and implemented the identified plan
- Instituted precautionary measures to prevent patient injury, suicide or elopement
- Participated in supportive group sessions
- Taught psychotherapeutic educational strategies and healthy living classes
- Performed manual restraints and application of mechanical restraints
- Initiated, maintained and discontinued administration of all prescribed medications in accordance with established protocols
- Identified the roles and responsibilities of the nurse manager, charge nurse, house supervisor, LPN, and nurse assistant
- Identified the value of a Unit Clerk to the health care team
- Identified and practiced customer service skills in the health care setting
- Learned organizational skills in multi-tasking
- Performed de-escalation techniques
- Demonstrated ability to manage work on multiple projects at one time
- Proven ability to work independently
- Provided therapeutic group sessions
- Committed to ongoing training to effectively perform job duties
Behavioral Health Professional
Alliance Healthcare Services
07.2006 - 05.2008
- Weekend Mental Health Professional for a Residential Treatment facility that houses 14 male/female residents
- Coordinated patient care with different providers and organizations in the community
- Provide care, safety, and assistance for the milieu
- Provided therapeutic group sessions
- Proven ability to work independently
- Demonstrated ability to work on multiple projects at once
- Compliance with all rules and regulations
- Protect the privacy of all residents
- Charts on all residents and completes all necessary paperwork required
- Knowledge of Essentia and ADP Computerized Documentation System
- Knowledge of Microsoft Outlook, One Drive, SharePoint Office Suite
- Committed to ongoing training to effectively perform job duties
Student Life Advisor
Dr. Benjamin L. Hooks Job Corps Center
10.2004 - 07.2006
- Provided guidance, direction, supervision and consultation to students in assigned dormitory
- Maintained an 80% graduation rate of students assigned to my wing
- Assisted students in their academic, vocational, and social development
- Supervised all student activities in the residential area during tour of duty
- Fostered a dorm atmosphere conducive to positive, social and emotional skill development
- Maintained a clean, orderly, safe, and comfortable dormitory atmosphere and appearance and supervised students’ daily housekeeping chores
- Maintained accurate information, head counts and logs to always ensure student accountability
- Documented daily log records of all unit activities
- Documented and charted monthly progress notes on all students and documented new students’ progress on the unit on a weekly basis
- Supervised and monitored students during events and activities
- Meet and greet new students and performed new student orientation
Behavioral Health Counselor
Virginia Beach Psychiatric Center
03.2001 - 09.2004
- Maintained a therapeutic relationship with patients
- Assisted in maintenance of a safe, clean therapeutic environment
- Ensured patients’ participation in program activities
- Assisted in maintenance of adult patient health and safety
- Exercised appropriate interventions in accordance with the least restrictive alternative to protect patients from harming self or others
- Performed technical/patient care duties
- Assessed and interacted with all patients in accordance with the Master Treatment Plan and the therapeutic process with consideration to age, ethnic, cultural values and religious beliefs
- Demonstrated de-escalation techniques in helping to keep the milieu calm and safe
- Guided patients in techniques of good person hygiene
- Facilitated and co-facilitated community meetings and other groups
- Completed searches of adult patients’ belongings, room and unit, per hospital policy
- Ensured patients received the proper diet and documented any nutritional abnormalities
- Participated in team meetings and development and implementation of treatment plans
- Maintained the therapeutic milieu according to policies and procedures, hospital and unit rules and regulations and shared feedback of overall program effectiveness
- Terminated patient/staff relationship upon discharge
- Adhered to proper mechanics of charting by demonstrating accuracy, timeliness, neatness, and legibility of documenting patients’ behaviors, symptoms, interventions, patient response and plan for treatment according to the BIRP format
Behavioral Program Manager
Marcy House, Halfway House
04.1998 - 01.2001
- Managed program of a drug and alcohol halfway house consisting of 15 residents: 9 males and 6 females
- Advised clients on personal and professional issues
- Documented and charted clients’ behaviors, activities, and medical information
- Administered medication to clients as needed
- Ensured clients’ compliance with rules and regulations of Marcey House
- Managed the transport of clients to AA and NA meetings and other appointments throughout St
- Mary’s County
- Provided random breathalyzer and urinalysis tests as assigned and documented results
- Performed random room checks when unusual behavior was observed
- Attended weekly staff meetings to report on clients and update on new and discharged clients
- Attended and oversee weekly client community meetings, offering clients an opportunity to present and resolve personal conflicts
- Prepared necessary logs and paperwork for weekend staff
- Managed clients’ meals, house chores, and house repairs
- Effectively assessed and evaluated clients’ abilities and needs
- Knowledge of basic medical principles and concepts
- Provided support for family members and assisted them with follow-up support
- Assisted psychologist with administering psychological testing and evaluation
- Committed to ongoing training to effectively perform job duties
Communications Computer System Operator
United States Air National Guard
07.1996 - 04.1999
- Designed, installed, and supported systems to ensure they operate properly and securely from outside intrusion
- Installed, supported and maintained servers and other computer systems and planned for responding to service outages and interruptions to network operations
- Entered commands using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment
- Monitored the system for equipment failure or errors in performance
- Responded to program error messages by finding and correcting problems or terminating the program
- Notified supervisor and computer maintenance technicians of equipment malfunctions
- Answered telephone calls to assist computer users encountering problems
- Supported identification, reconnaissance, and exploitation of vulnerabilities while enhancing capabilities within cyber environments to achieve desired effects
- Analyzed computer hardware and software
- Ensured electronic communication and message security
- Tested equipment in the field
- Handled high-security message traffic
- Participated in monthly off-site drills and trainings
- Secured and Maintained Top Secret/SCI Security Clearance
Education
Completed 76 Cum Hrs - Nursing
Southwest Tennessee Community College
Memphis, TN05.2008
Completed 46 Cum Hrs. Health Science Curriculum -
Tidewater Community College
Norfolk, VA05.2004
Completed 40 Cum Hrs. Social Science Curriculum -
College of Southern Maryland
Leonardtown, MD05.2001
Completed 25 Cum Hrs - Marketing
Florence-Darlington Technical College
Florence, SC02.1984
High School Diploma, College Preparatory Courses -
Lake City High School
Lake City, SC06.1983
Skills
- Certified Behavior Analysis
- Confidentiality
- Conflict Resolution
- Mission Driven
- Nonviolent Crisis Intervention
- Organizational and Planning
- Data Analysis
- Decision-Making
- Active Listening
- Time Management
- Problem-Solving
- Prompt and Dependable
- Culturally Diverse
- Team Collaboration
- Attention To Detail
- Multitasking Abilities
- Interpersonal Communication
- Behavior Management
- Microsoft Office
- Calm Under Pressure
- Works Well With Others
- Documentation And Reporting
- Positive Reinforcement
- Emergency Response
- Scheduling
- Analytical Thinking
- Social Skills Development
- Oral/Written/Technical Communication
- Goal Setting
- Client Relationship Development
- Highly Adaptable
- Interdisciplinary Meetings
- Education and Training
- Suicide Prevention
- Behavior Modifying Techniques
- Mental Health Assessment
- Military Experience
- Continuous Professional Development
- Top Secret/SCI Security Clearance
Accomplishments
- Achieved improvements in clients' behaviors through effectively helping with 1:1 behavior management and processes.
- Collaborated with teams of medical, clinical and educational professionals and family members in the development of Behavior Intervention Plans (BIP), Functional Behavior Assessments (FBA), Individualized Educational Plans (IEP) and Individualized Treatment Plans (ITP) to help clients excel and succeed.
- Documented and resolved problematic behaviors which led to clients being able to live a more productive life and students able to remain in class and succeed in their academics, activities and social/emotional relationships.
- Achieved desired outcomes by completing BIPs, FBAs, IEPs and ITPs with accuracy and efficiency and applied them in clients' daily living situations. Continued follow-up protocol to ensure the plans are still effective over time.
Clearance
Top Secret, SCI, 11/20/2004, 02/1986
Air National Guard/United States Navy
Certifications and Trainings
- Certified Behavior Technician, Autism Partnership Foundation, Online - 11/14/2022-05/14/2025
- CPR/AED/First Aid Training, Bellevue School District, Bellevue, WA - 04/12/2023-04/12/2025
- Right Response Training, Bellevue School District, Bellevue, WA - 04/10/2023-04/10/2024
- Crisis Intervention Prevention Training, Alliance Healthcare Services/Maxim Healthcare Services, Memphis, TN/Mountlake Terrance, WA - 07/16/2006-05/16/2024
- Burn Center and Loss of Limbs Training, VA Hospital, Memphis, TN - 05/2008-08/2008
- Management of Aggressive Behavior Training, Virginia Beach Psychiatric Center, Virginia Beach, VA - 03/2001-03/2004
- Ethics and Professional Growth Training, Marcey House Halfway House, Catonsville, MD - 6/1999
- Communications Computer System Operator Technical Training, Keesler AFB, Biloxi, MS - 02/1997-02/1999
- Navy Family Ombudsman Program Training, VA-196, Whidbey Island, WA - 03/1996-11/1996
- United States Navy Boot Camp and Training School, Recruit Training Center, Olando, FL - 02/03/1986-05/12/1987
- Safety - Continuously since 1986
- Equal Opportunity - Continuously since 1986
- Leadership - Continuously since 1986
Volunteer Experience
- 03/2007-06/2007 - Baptist Memorial Hospital, NICU Volunteer, Memphis, TN -Volunteered to help premature babies in the NICU -Helped to plan, organize and coordinate a parent’s day and funding for NICU babies
- 05/1997-08/1998 - Navy Family Ombudsman Program Training Completion, Navy Family Ombudsman Volunteer, Whidbey Island Naval Air Station, WA, After honorably separating from active duty, volunteered as a Navy Ombudsman, coordinating closely with the Commanding Officer to work with a variety of families of servicemen and women; providing them with emotional support, resources and services, while their loved ones were out on deployments.
- 09/1997-98 - Volunteer, Reading Program at Oak Harbor, WA School District/Elementary School
- 05/1997-05/1998 - Naval Dental Clinic, Dental Assistant Volunteer, Whidbey Island Naval Air Station, WA, Volunteered as a Naval Dental Assistant once training was complete
HOBBIES
Writing Poetry and Short Stories, Reading, Traveling, Working Out, Running, Yoga and Meditation
I've always enjoyed writing for as long as I can recall, which started with my love of reading. I have a collection of poems that I have published and have featured several in the Whidbey-News Times Newspaper while stationed at Whidbey Island, WA. I enjoy traveling all over the United States and abroad, which is one reason why I joined the United States Navy after graduating from high school. I've always been a very happy-go-lucky, adventurous human! I enjoy working out, running, lifting light weights, yoga and meditation. They give me a greater sense of self, and is my relaxation and self-fulfillment time.
Timeline
Certified Behavior Technician/Paraprofessional 6
The Stepping Stones Group
08.2024 - Current
Certified Behavior Technician
Bellevue School District
04.2023 - 09.2023
Certified Behavior Technician
Maxim Healthcare Services
06.2022 - 07.2024
Health Room Specialist
Issaquah School District
08.2021 - 08.2022
Behavioral Health Paraprofessional
Issaquah School District
02.2020 - 08.2021
Community Manager
Regus Bellefield
05.2018 - 03.2020
Hiatus, Caregiver
Self Employed
05.2012 - 06.2018
Behavioral Health Nurse Technician
Veterans Administration Medical Center
05.2008 - 08.2012
Behavioral Health Professional
Alliance Healthcare Services
07.2006 - 05.2008
Student Life Advisor
Dr. Benjamin L. Hooks Job Corps Center
10.2004 - 07.2006
Behavioral Health Counselor
Virginia Beach Psychiatric Center
03.2001 - 09.2004
Behavioral Program Manager
Marcy House, Halfway House
04.1998 - 01.2001
Communications Computer System Operator
United States Air National Guard
07.1996 - 04.1999
Completed 76 Cum Hrs - Nursing
Southwest Tennessee Community College
Completed 46 Cum Hrs. Health Science Curriculum -
Tidewater Community College
Completed 40 Cum Hrs. Social Science Curriculum -
College of Southern Maryland
Completed 25 Cum Hrs - Marketing
Florence-Darlington Technical College
High School Diploma, College Preparatory Courses -
Lake City High School
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