Rosa Arteaga
Pittsburg,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent time management and cleaning skills.
Overview
12
12
years of professional experience
Work History
CSR, Shift Lead
Arco Ampm
Oakley, CA
09.2022 - Current
- Generated reports on customer inquiries and complaints for management review.
- Adhered to company's established protocols for handling confidential data.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Followed up with customers to ensure their satisfaction.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Stocked linen closets with fresh supplies of towels and linens.
- Emptied wastebaskets and replaced liners.
- Transported trash to designated disposal areas.
- Reported any maintenance issues to supervisor immediately.
- Followed safety rules when handling cleaning chemicals according to OSHA regulations.
- Maintained a clean work area at all times by sweeping or vacuuming daily.
Shift Lead, CSR
Arco Ampm
Oakley, CA
02.2018 - 09.2022
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Handled cash register transactions accurately while providing excellent customer service.
- Implemented company policies consistently across all shifts.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Store Manager
AMPM Arco
San Marcos, CA
12.2016 - 02.2018
- Stock count
- Vend
- Inventory Order
- Food handlers card
- Filing invoices
- How to handle a drive off properly and in a timely manner
- Managed staff
- Planned special promotions or discounts based on market trends.
- Monitored inventory levels and placed orders to restock shelves.
- Participated in team meetings or training sessions when necessary.
- Ensured compliance with applicable laws and regulations for provision of services.
- Maintained up-to-date knowledge of company products and services.
- Identified customer needs and provided appropriate solutions.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Handled customer inquiries and complaints in a timely manner.
- Adhered to company's established protocols for handling confidential data.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
CSR
J&Z Petroleum
Oakley, CA
12.2016 - 02.2018
- Stocking
- Front face product
- Lot check
- Keep the store clean
- Manage the register
- Cash handling
- Assisted customers with product selection based on their needs and preferences.
- Identified customer needs and provided appropriate solutions.
- Handled customer inquiries and complaints in a timely manner.
Security Officer
Park Shadelands Kaiser.
Walnut Creek, CA
06.2012 - 02.2015
- Operated communication systems between officers stationed throughout the facility.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Enforced access control measures in accordance with established procedures.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
Education
GED -
Pittsburg Adult Education Center
Pittsburg, CA04-2024
Skills
- Data Entry
- Paperwork Processing
- Customer Relations
- Positive and professional
- High-energy attitude
- Customer Service
- Staff Training
- Retail sales customer service
- Active Listening
- Problem-solving abilities
- Complaint resolution
- Scheduling
- Conflict Resolution
- Prioritization
- Health and safety compliance
- Waste disposal
- Dusting
- Sanitization procedures
- Restocking supplies
- Exceptional time management
- Mopping and sweeping
- Teamwork
Timeline
CSR, Shift Lead
Arco Ampm
09.2022 - Current
Shift Lead, CSR
Arco Ampm
02.2018 - 09.2022
Store Manager
AMPM Arco
12.2016 - 02.2018
CSR
J&Z Petroleum
12.2016 - 02.2018
Security Officer
Park Shadelands Kaiser.
06.2012 - 02.2015
GED -
Pittsburg Adult Education Center
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