Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosa Baca

Thornton,CO

Summary

Accomplished General Manager of Operations at Cleaning Management, spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Excelled in fostering strategic partnerships and implementing technology upgrades, leading to notable revenue growth. Fluent in English and Spanish, my leadership at Mountain Managers also reduced employee turnover, underscoring my commitment to developing talent and achieving excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

General Manager of Operations

Cleaning Management
03.2007 - Current
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Established standard operating procedures that enhanced employee performance.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Implemented technology upgrades which resulted in increased workflow efficiency.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Director of Housekeeping

Mountain Managers
09.2002 - 03.2007
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
  • Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
  • Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
  • Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
  • Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
  • Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.

Education

No Degree - ESL

Berlitz Language Center Toronto,
Toronto Canada
02.2000

BBA - Business Administration And Management

Instituto Tecnologico
Chihuahua Mexico
09.1999

Skills

  • Staff Management
  • Decision-Making
  • Schedule Management
  • Customer Service
  • Business Development
  • Management
  • Client Relations
  • Invoice Processing
  • Fluent in English and Spanish
  • Problem-Solving
  • Operations Management

Languages

Spanish
Native or Bilingual

Timeline

General Manager of Operations

Cleaning Management
03.2007 - Current

Director of Housekeeping

Mountain Managers
09.2002 - 03.2007

No Degree - ESL

Berlitz Language Center Toronto,

BBA - Business Administration And Management

Instituto Tecnologico

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Rosa Baca