Rosa Barragan

Property operations - Renewals, Evictions, Inspections, Rent Collection, Contracts, Fail Housing Compliance.

Financial Management - Delinquent/ Management Resolution, Financial reporting, operational expenses.

Resident Relations - Conflict resolution, Problem Solving, Maintenance Coordination Scheduling.

Operational Support - Coordinate work orders for maintenance teams, Manage community transfers with 30 day notices.

Administrative Excellence - Conduct ID verifications, Conduct heavy call volumes, and maintain heavy organized scheduled for community appointments.

Client Advocacy - Provided compassion council to bereaving families, managing burial arrangements, and answering complex procedural questions.

Cross-functional Liaison - Acted as primary point of contact between departments to ensure seamless, coordinated support for clients.

Sales & Presentation - consistently met daily, weekly, monthly through sales goals through professional presentations and relationship building.

Needs Assessment - Utilize strong and analytical skills to quickly asses family needs and provide tailored service options.

Tenant Acquisition - managed full leases cycles including, advertising property viewing's, and comprehensive applicant screening (credit/background)

Contract Management - Negotiated and enforced lease agreements; Initiated legal proceedings and attended court hearings for evictions when necessary

Facility Maintenance - Supervised and compared contractors, inspected vacant units and ensured properties meet aesthetic and meet standards.

Financial Reporting - Prepared detailed reports on property financial performance, tracked income/expenses and and managed late payments.

Team Leadership - Delegated tasks to team members to ensure operational efficiency and department safety

Inventory Control - Managed stock inventory, placed manual orders for out of stock items, and communicated merchandise needs to executive leadership

Customer Excellence - Provided expert product recommendations, and resolved customer issues on the sales floor.