Rosa Bell-Wilson
Douglasville,GA
Summary
Dynamic Customer Service and Operations Leader with over 20 years of experience in call center management, registration, and event coordination. Proven ability to lead high-performing teams, streamline workflows, and consistently deliver exceptional customer experiences. Expertise in staff development, event logistics, and process optimization drives operational excellence and enhances service delivery. Committed to fostering a collaborative environment that empowers team members to achieve their fullest potential while exceeding organizational goals.
Overview
23
23
years of professional experience
Work History
REGISTRATION & GUEST SERVICE MANAGER
ANDMORE, A BLACKSTONE PORTFOLIO COMPANY
07.2018 - 08.2025
- Team Management, with direct report of 11 Manage Registration Specialists and 50 - 100 Temporary Personnel staffing during events.
- Manage key vendor relationships, notably ANDMORE’s Temporary Personnel staffing company and Registration Vendor
- Manager Registration system, Support development of the aesthetic and functionality of registration websites to be active a minimum of 18 weeks in advance of each Atlanta event.
- Liaise with key ANDMORE Operations personnel to ensure first-class arrival experience of all ANDMORE guests onsite, including traffic flow, signage needs, equipment orders and any other arrival items.
- Manage inventory of all registration-related supplies
- Assist Attendees with any issues are concerns
- Collaborate with internal departments on issues of events that affect registration
- Staff Payroll
- Collaborating with AP to process Invoices from outside Vendors
- Hiring process
SR. CUSTOMER RELATIONS REPRESENTATIVE
AMERICASMART
10.2002 - 07.2018
- Take Attendees’ calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Review Attendees accounts and register them for Markets
- Work frontline for Markets and interact with Attendee
Education
High School graduate -
Skills
Hiring, Training & Team Leadership
Customer Service & Conflict Resolution
Event Registration & Trade Show Support
Staff Scheduling & Payroll Coordination
Microsoft Office Suite (Word, Excel, Outlook)
Time Management & Multitasking
Front Desk & Administrative Operations
Timeline
REGISTRATION & GUEST SERVICE MANAGER
ANDMORE, A BLACKSTONE PORTFOLIO COMPANY
07.2018 - 08.2025
SR. CUSTOMER RELATIONS REPRESENTATIVE
AMERICASMART
10.2002 - 07.2018
High School graduate -
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