Rosa Bencomo-Marshall
El Paso,TX
Summary
Enthusiastic and well-organized, solid background in data entry, schedule management and event planning. Hard-working, multi-tasking, with outstanding telephone, scheduling and documentation skills. Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff.
Overview
13
13
years of professional experience
Work History
Patient Access Supervisor
El Paso Children's Hospital
02.2012 - 02.2015
- Oversaw daily office operations for staff of 15 employees.
- Prepared and distributed payroll for staff of 15 direct reports.
- Composed and drafted all outgoing meeting agendas and reports for managers.
- Oversaw inventory and office supply purchases.
- Complied annual recommendations for end of fiscal year budgets.
- Responsible for employees annual evaluations
- Trained new employees on multiple medical registration programs and data entry software.
- Verified benefits and authorizations by communicating with various insurance companies.
- Created company’s first employee manual including training and development.
- Performed accounts receivable duties including, researching chargebacks, discrepancies and reconciliations.
- Supported manager through personal document management, calendar organization and collateral preparation for meetings.
- Composed productivity and collection reports for manager.
Patient Access Supervisor
Unitversity Medical Center of El Paso
10.2006 - 02.2012
- Oversaw daily office operations for staff of 15 employees.
- Prepared and distributed payroll for staff of 15 direct reports.
- Composed productivity and collection reports for manager.
- Oversaw inventory and office supply purchases.
- Complied annual recommendations for end of fiscal year budgets.
- Trained new employees on multiple medical billing programs and data entry software.
- Verified and created claim numbers by communicating with various insurance companies.
- Created company’s first employee manual including training and development.
- Managed hundreds of accounts receivable accounts working directly with Financial Management Office.
- Worked directly with Medical Director to assure provider productivity was met.
- Participate in selection and conversion to OAS Gold.
- Created schedule templates for both medical and dental providers.
Administrator
Letty Counseling Services
04.2006 - 09.2006
- Oversaw daily office operations for staff of 5 employees.
- Oversaw inventory and office supply purchases.
- Scheduled appointments.
- ICD-9 and CPT Coding
- Insurance verification of benefits and billing.
- Processed accounts receivable and accounts payable.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Reduced overhead by taking on more responsibility with creative and administrative projects.
- Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
- Improved timely paying of bills by developing flexible payment plans for patients.
- Located, checked in and pulled medical records for appointments and incomplete patient charts.
- Facilitated organized record retrieval and access by maintaining filing system.
- Verified and created claim numbers by communicating with various insurance companies.
- Credentialing for new counselors joining the practice.
Front Office Manager
Rio Grande OB/GYN Group
09.2005 - 04.2006
- Oversaw daily office operations for staff of 7 employees.
- Prepared and distributed payroll for staff of 7 direct reports.
- Oversaw inventory and office supply purchases.
- Created scheduling templates for 5 physicians, with their input.
Updated company's employee manual as needed.- Trained new employees on multiple medical billing programs and data entry software.
- Verified and created claim numbers by communicating with various insurance companies.
- Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
- Located, checked in and pulled medical records for appointments and incomplete patient charts.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Office Manager
La Clinica De Familia, Inc.
05.2002 - 10.2005
- Oversaw daily office operations for staff of 5 employees.
- Oversaw inventory and office supply purchases.
- Complied annual recommendations for end of fiscal year budgets.
- Trained new employees on multiple medical billing programs and data entry software.
- Verified and created claim numbers by communicating with various insurance companies.
- Created company’s first employee manual including training and development.
- Processed accounts receivable and accounts payable.
- Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Audited new customer files to verify medical necessity and satisfaction of coverage criteria.
- Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
- Improved timely paying of bills by developing flexible payment plans for patients.
- Located, checked in and pulled medical records for appointments and incomplete patient charts.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Prepared and distributed payroll for staff of 5 direct reports.
- Composed productivity and collection reports for director.
- Worked together with Medical Director to assure providers were meeting their productivity goals.
- Created schedule templates for three providers.
Education
Associate of Applied Science - Medical Assistant
El Paso Community College
El Paso, TX12.1986
Skills
- Types 35 WPM
- Report development
- Critical thinking
- Project planning
- Attention to detail
- Team building
- Workers' compensation knowledge
- Current Procedural Terminology (CPT)
- International Classification of Diseases (ICD9CM)
- Purchasing
- Credentialing
- LMRP (Local Medical Review Policy)
- Medical bill auditing
- OSHA compliance
- Patient scheduling
- Quality assurance
- HIPAA compliance
- Filing and data archiving
- JACHO compliance
- Medical Manager Software
- QSI (Online Architectural Software)
- Cerner (EMR)
- OAS/Invision Software
- Report Express Software
- Texoft Software
- HDX (Health Data Exchange) Software
Timeline
Patient Access Supervisor
El Paso Children's Hospital
02.2012 - 02.2015
Patient Access Supervisor
Unitversity Medical Center of El Paso
10.2006 - 02.2012
Administrator
Letty Counseling Services
04.2006 - 09.2006
Front Office Manager
Rio Grande OB/GYN Group
09.2005 - 04.2006
Office Manager
La Clinica De Familia, Inc.
05.2002 - 10.2005
Associate of Applied Science - Medical Assistant
El Paso Community College
Similar Profiles
Raquel PorrasRaquel Porras
Registration Coordinator at El Paso Children's HospitalRegistration Coordinator at El Paso Children's Hospital
Daniela Carrillo, RN, BSNDaniela Carrillo, RN, BSN
Neonatal-intensive-care-unit-nurse at El Paso Children's HospitalNeonatal-intensive-care-unit-nurse at El Paso Children's Hospital
Natalie GaytanNatalie Gaytan
Travel Registered Nurse at El Paso Children's HospitalTravel Registered Nurse at El Paso Children's Hospital
Karina FloresKarina Flores
Executive Housekeeping Manager at Home 2 Suites by Hilton El Paso AirportExecutive Housekeeping Manager at Home 2 Suites by Hilton El Paso Airport
KenTravius GraceKenTravius Grace
Bradley Crewmen(19C) at United States ArmyBradley Crewmen(19C) at United States Army