Rosa Born-Fulbright
Newton,NC
Summary
Compassionate and dedicated social worker with extensive experience at Catawba County Social Services. Expert in crisis intervention and case documentation, successfully coordinating multidisciplinary care and connecting families to vital resources. Proven ability to support clients during challenging times, fostering resilience and improving overall wellbeing.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Social Worker III
Catawba County Social Services
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Coordinated client care by partnering with multidisciplinary teams.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Lead Mental Health Technician II/ CNA I
Frye Regional Medical Center- South Campus
- Collaborated closely with psychiatric nursing staff in monitoring patient medication adherence rates for improved outcomes.
- Maintained a safe and therapeutic environment for patients by conducting regular safety checks and adhering to established protocols.
- Documented patient progress accurately, maintaining confidentiality while adhering to HIPAA regulations and facility guidelines.
- Facilitated group therapy sessions to help patients develop coping skills, build social connections, and improve overall wellbeing.
- Increased patient satisfaction by providing compassionate support and encouraging open communication regarding their mental health needs.
Mental Health Technician/ CNA I
Frye Regional Medical Center-South Campus
10.2004 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Education
Bachelor Of Arts - Psychology/Sociology
Lenoir Rhyne University
Hickory, NC05.1995
Skills
- Crisis intervention
- Patient safety checks
- Case documentation
Certification
Handle With Care Certificate
Certified Nursing Assistant I
CPR
Timeline
Mental Health Technician/ CNA I
Frye Regional Medical Center-South Campus
10.2004 - Current
Social Worker III
Catawba County Social Services
Lead Mental Health Technician II/ CNA I
Frye Regional Medical Center- South Campus
Bachelor Of Arts - Psychology/Sociology
Lenoir Rhyne University
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