Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosa Campos

Oklahoma City

Summary

Diligent Secretary with background in providing administrative support and managing office tasks efficiently. Proven track record in organizing schedules, handling correspondence, and maintaining records. Demonstrated strong communication and multitasking skills.

Overview

8
8
years of professional experience

Work History

Secretary

C & G Acoustics Llc
04.2021 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.

Insurance Agent/Customer Service Representative

Daemi Group of Oklahoma
01.2017 - 03.2021
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.

Education

GED -

Oklahoma City Community College
Oklahoma City, OK

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • File management
  • Multi-line phone systems
  • Fast learner
  • Multitasking and time management
  • Critical thinking
  • Data entry
  • Excel spreadsheets

Languages

Spanish
Native or Bilingual

Timeline

Secretary

C & G Acoustics Llc
04.2021 - Current

Insurance Agent/Customer Service Representative

Daemi Group of Oklahoma
01.2017 - 03.2021

GED -

Oklahoma City Community College

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