Rosa Carcamo
Ozone Park,USA
Summary
To obtain a position as an Assistant Housing Manager where my work and education skills and practical experience can be best utilized.
Overview
26
26
years of professional experience
Work History
Housing Assistant ATAD-Brooklyn
New York City Housing Authority
05.2014 - Current
- Conduct interviews using Siebel database.
- Collect, copy and request information from applicants to verify family composition, residence, rent payment history, income, priority claims and citizenship status.
- Access ACRIS (Automated City Registered Information System) to search property records.
- Access WMS (Welfare Management System) to verify income from Public Assistant and Food Stamps.
- Evaluate documents received to determine the family composition, income, priority, rent payment history, residence, citizenship status and standards of admission in order to complete the interview. Scan documents to the applicant’s file.
- Access SAVE (Systemic Alien Verification for Entitlements program) a United States Department of Homeland security to verify immigration status.
- Access HUD (EIV) Enterprise Income Verification System to identify current and former tenancy and monies owed.
- Conduct Landlord Contacts including calling Landlords and shelters. Process development selection choices.
- Conduct Criminal Background checks including submitting requests to the Office of Court Administration (OCA) and evaluating criminal histories.
- Train staff on all the above procedures.
- Access OCA Court System to check on criminal Final Court Dispositions and dates.
- Translate for the hearing Department upon request.
Assistant Housing Manager
NYCHA Applications and Tenancy Administration Dept
07.2022 - 06.2024
- Conducted meetings to ensure that staff were adhering to admission policy and procedures
- Ensured that applicant interviews were conducted in a timely manner and resolved any issues that required supervisory intervention
- Answered pertinent questions from staff as other NYCHA departments in reference to the processing of public housing applications
- Reviewed and approved service requested in Siebel associated with the Eligibility process
- Monitored staff performance as well as time and attendance and took disciplinary action when needed
- Compiled reports and draft memos as needed
- Performed other related duties as assigned
Housing Assistant CCC-Brooklyn
New York City Housing Authority
01.2000 - 05.2014
- Explained applicants and section 8 tenants their application process and status.
- Analyzed data to determine NYCHA applicants and Section 8 tenants’ eligibility.
- Reviewed section 8 tenant’s annual recertification package.
- Evaluated information to resolve complaints and tenants related problems with Lease Housing.
- Upon request translated during an applicant’s interview process.
Education
Bachelor of Business Administration - Computer Information Systems
Baruch College
02.1999
Skills
- Proficient in Microsoft Office Suite
- Hardware operating Systems: IBM PC, Macintosh
- Languages: C, HTML, SQL
- Plus
- Projects: Used Access and Visible Analysis to design databases and to organized data in an IBM PC Organized several systems into a network
Languages
Fluent in Spanish
Activities
Computer information systems society
Timeline
Assistant Housing Manager
NYCHA Applications and Tenancy Administration Dept
07.2022 - 06.2024
Housing Assistant ATAD-Brooklyn
New York City Housing Authority
05.2014 - Current
Housing Assistant CCC-Brooklyn
New York City Housing Authority
01.2000 - 05.2014
Bachelor of Business Administration - Computer Information Systems
Baruch College
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