Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
INTERNSHIP EXPERIENCE
Languages
Accomplishments
References
Timeline
Generic

Rosa Cardoso

Stanton,CA

Summary

Dynamic Medical Assistant with proven leadership at Hoag Medical Group, excelling in employee training and quality improvement initiatives. Skilled in Epic charting and adept at managing time-sensitive requests, I effectively enhanced patient care and operational efficiency while ensuring compliance with HIPAA regulations. Committed to fostering a collaborative healthcare environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medical Assistant, Back-office Lead

Hoag Medical Group
Irvine, CA
12.2015 - Current
  • Maintaining adequate staffing to meet the office hours' needs, as well as delegating duties to meet patient needs effectively.
  • Exhibited excellent communication skills with physicians, staff members, and patients.
  • Demonstrated exceptional time management skills, and the ability to process time-sensitive requests from multiple managers and sites.
  • Accomplished state registration for lead testing at our site.
  • Preceptor trainer with new hire staff from multiple sites, and students entering their externship.
  • Epic superuser to help relay proper training and update staff.
  • Demonstrated a strong ability to maintain a proper inventory of vaccines and supplies.
  • Cozeva Champion: identified and assisted in meeting quality care gaps for patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Back-office Supervisor

Eclipse Medical Group
Anaheim Hills, CA
07.2011 - 09.2015
  • Engaged with new staff orientation and staffing schedules.
  • Worked with CalOptima and IEHP patients to maintain adequate state testing needed per insurance requirements.
  • Played a key role in the annual reviews, providing valuable feedback, and facilitating learning support for staff members when needed.
  • Successfully led the transition of the group into an electronic health record system, providing crucial assistance in training staff members and physicians.
  • Supervised daily operations of back-office functions in a medical group.

Education

Bachelor of Science - Health Care Administration

California State University of Long Beach (CSULB)
Long Beach, CA
05.2025

Skills

  • Microsoft Office Suite
  • Data analysis and reporting
  • Quality improvement initiatives
  • Employee training and development
  • Time management strategies
  • Direct patient care services
  • Clinical and administrative support
  • Epic charting
  • Qualtrics

Certification

BLS certification, N95 Fit Tester, Epic Super User

Volunteer Experience

Hoag Sponsored Events: Health Fairs, Sport Events, Marathon events, Flu clinics.

INTERNSHIP EXPERIENCE

  • Melinda Hoag Smith Center for Healthy Living, Newport Beach
  • September 2024 – April 2025
  • Conducted needs assessment on non-profit organizations facilitated in the center to ensure efficient collaboration.
  • Community outreach involves calling clients to inform them about the services offered at the center.
  • Constant Contact email launch.
  • Qualtrics training and data collection.
  • Food distribution.

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Hoag Foundation Scholarship recipient 2025.

References

References available upon request.

Timeline

Medical Assistant, Back-office Lead

Hoag Medical Group
12.2015 - Current

Back-office Supervisor

Eclipse Medical Group
07.2011 - 09.2015

Bachelor of Science - Health Care Administration

California State University of Long Beach (CSULB)

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