Rosa Carrillo
Reno
Summary
Successful Club Manager accomplished in running profitable, efficient businesses. Delivers stellar reputation and high customer satisfaction by empowering staff to maintain exceptional standards. Talented marketer and business problem-solver with hands-on leadership style.
Overview
11
11
years of professional experience
Work History
Casino Marketing Coordinator
Tamarack Casino
07.2024 - Current
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Oversaw daily operations in accordance with gaming regulations, ensuring compliance at all times and avoiding potential fines or penalties.
- Boosted overall revenue with the creation of effective promotional events and offers tailored to high-value players.
- Organized successful VIP events that fostered client engagement, ultimately contributing to revenue growth.
- Managed budgets effectively by allocating resources wisely based on projected results from each campaign initiative.
- Hosted Monthly/weekly Promotions on the casino floor
Social Media Assistant
Babes Esthetic
03.2023 - Current
- Created engaging content to keep social media channels updated and on brand.
- Developed captivating visual content using graphic design tools for enhanced aesthetic appeal across all channels.
- Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
- Managed Facebook and Instagram content to keep brand messages consistent.
- Tracked performance metrics for continuous improvement in engagement rates and audience growth.
Club Manager/Casino Shift Manager
Eldrorado Hotel & Casino
07.2021 - 09.2024
- Scheduled and managed staff, ensuring proper coverage for all shifts.
- Developed and implemented operational policies and procedures to ensure compliance with company standards.
- Ensured the safety of guests and employees through effective supervision of all areas of the club.
- Organized promotional events to attract new members and retain existing ones.
- Established strong relationships with vendors to secure favorable pricing on supplies needed for operations.
- Created marketing materials such as flyers, posters, banners., to promote special events and offers.
- Managed payroll process including tracking hours worked by staff members and calculating wages due.
- Recruited, interviewed, hired, trained and supervised personnel in accordance with established guidelines.
- Developed strategies for increasing revenue opportunities through improved services or products offered.
- Assisted in coordinating catering services for private parties or corporate functions held at the club.
- Kept track of drink inventory and ordered new stock to maintain supplies.
- Attended weekend night events to observe and analyze club operations.
- Managed the daily operations of all assigned social media accounts.
- Coordinated with external vendors or agencies to produce high quality visuals or videos.
- Negotiated contracts with venues regarding fees, payment terms, and other contractual obligations.
HR Administrator
Silver Legacy
07.2021 - 12.2022
- Managed employee benefits and compensation packages.
- Organized onboarding activities for new hires including orientations, paperwork, and introductions.
- Maintained personnel records in compliance with applicable laws and regulations.
- Organized training sessions for staff members to improve their skillsets.
- Coordinated exit interviews for departing employees to gain feedback on their experience working at the company.
- Reviewed resumes and applications submitted by potential candidates for open positions.
- Collaborated with department heads to ensure that staffing needs are met.
- This position moved me into my club manager role with the same company. Just in a different department.
Cocktail Server
Silver Legacy
07.2018 - 04.2021
- Greeted guests and provided menus.
- Communicated with customers to take drink orders accurately.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
- I stayed with the same company but moved into my HR role.
Front Desk
RENO DIAGNOSTICS CENTERS
10.2018 - 11.2020
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Hear and resolve complaints from customers
- File and maintain records
- Receive payment and record receipts for services
- Schedule appointments and maintain and update appointment calendars
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
Bartender
Fat Cat Bar & Grill
09.2017 - 07.2019
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
Front Desk
PRITCHETT EYE CARE
03.2016 - 08.2018
- Individually ran front desk for checking in and check it process
- Answered insurance, presentation and billing questions
- Acted as liaison and triaged between Physician and patient walk in, wanting immediate appointment
- Ran end of day credit batches
- Scheduled appointments for patients as well communicated with referring office
HR Assistant
A&B PRECISION METAL
03.2015 - 01.2017
- Process paperwork for new employees and enter employee information into the payroll system
- Verify attendance, hours worked, and pay adjustments, and post information onto designated records
- Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records
- Managed quarterly random drug screening
- Supported HR manager with any payroll needs
- Insured all new employee paperwork was completed and processed
- Comply applications and send out appropriate correspondence to unqualified candidates
Sales Representative
AVIS
04.2014 - 10.2016
- Collaborating with team members to give explanation of services throughout the entire shopping and purchasing experience
- Building customer confidence by listening to their concerns and giving feedback
- Balancing the needs of multiple customers simultaneously in a fast-paced retail environment
- Attending monthly team meetings to voice concerns and offer constructive feedback to others
- Meeting A certain quota every month
- Processing cell transactions accurately and in a timely fashion
Education
High School Diploma -
Icda Charter High School
Reno, NV06.2014
Skills
- Data Entry
- Clerical
- Organization
- Excel
- Microsoft
- PowerPoint
- Quick learner
- Multitasker
- Bilingual
- Staff Scheduling
- Revenue Generation
- Promotions management
- Photography and Videography
- Content Creation
- Beverage Preparation
- Hospitality service expertise
- Maintaining files
- Event planning
- Customer relationship building
- Brand awareness
- Administrative skills
References
References available upon request
Credentialsandlicenses
CPR
Languages
Spanish
Professional Working
Timeline
Casino Marketing Coordinator
Tamarack Casino
07.2024 - Current
Social Media Assistant
Babes Esthetic
03.2023 - Current
Club Manager/Casino Shift Manager
Eldrorado Hotel & Casino
07.2021 - 09.2024
HR Administrator
Silver Legacy
07.2021 - 12.2022
Front Desk
RENO DIAGNOSTICS CENTERS
10.2018 - 11.2020
Cocktail Server
Silver Legacy
07.2018 - 04.2021
Bartender
Fat Cat Bar & Grill
09.2017 - 07.2019
Front Desk
PRITCHETT EYE CARE
03.2016 - 08.2018
HR Assistant
A&B PRECISION METAL
03.2015 - 01.2017
Sales Representative
AVIS
04.2014 - 10.2016
High School Diploma -
Icda Charter High School