Rosa Cartagena
Allentown City
Summary
Accomplished Post Sales Agreement Coordinator II at Olympus Corporation of the Americas, with a proven track record of enhancing customer satisfaction and exceeding KPIs. Expert in SAP and Salesforce, with exceptional multitasking and organizational abilities. Demonstrated success in managing high-volume work environments and resolving billing discrepancies, underpinned by strong verbal and written communication skills.
Overview
11
11
years of professional experience
Work History
Post Sales Agreement Coordinator II
Olympus Corporation Of The Americas
08.2022 - Current
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assist with maintaining accurate processing and workflow documentation.
- Responsible for transacting all functions related to booking contracts.
- Assist in answering billing inquiries.
- Successfully meeting/ exceeding department KPIs.
- Able to work effectively in a high volume work environment.
- Proficient in SAP, Salesforce, CRM and ECC modules.
- Analyze and reconcile billing discrepancies.
- Managing Service Contract Documents for distribution and retention, using Cases and Crooze.
Patient Service Representative
Lehigh Valley Hospital and Health Network
07.2018 - 08.2022
- Accessed patient information through various software application.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer systems.
- Referred patients to appropriate professionals and services.
- Balanced and reconciled cash drawer daily to maintain departments financial accuracy.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Visual Design Associate
JCPenney
11.2013 - 05.2018
- Incorporated aesthetic design principles to support creation of visually appealing products and parts.
- Collaborated with sale and project management personnel to develop product concepts.
- Prepared and participated in project design reviews.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
- Maintained friendly, outgoing personality to promote work environment and build customer loyalty.
- Trained and coached numerous sales associates for our store location.
Education
Associate of Arts - Fine Arts
Lehigh Carbon Community College
Schnecksville, PAHigh School Diploma -
William Allen High School
Allentown, PA06-2013
Skills
- Excel
- SAP and Salesforce
- Microsoft office
- Multitasking and organization
- Customer service
- Data entry
- Computer proficiency
- Verbal and written communication
Accomplishments
- Promoted to Post Sales Coordinator level 2 within a year.
Timeline
Post Sales Agreement Coordinator II
Olympus Corporation Of The Americas
08.2022 - Current
Patient Service Representative
Lehigh Valley Hospital and Health Network
07.2018 - 08.2022
Visual Design Associate
JCPenney
11.2013 - 05.2018
Associate of Arts - Fine Arts
Lehigh Carbon Community College
High School Diploma -
William Allen High School
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