Rosa Castilleja
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
Yes Prep Public Schools
Houston, TX
07.2023 - 05.2025
- Assisted with the organization and execution of operational processes.
- Monitored inventory levels to ensure adequate stock availability.
- Coordinated daily operations activities and assigned tasks to staff members.
- Enforced safety protocols and weekly door checks to maintain a safe working environment.
- Streamlined operational workflows to enhance efficiency across various departments.
- Maintained accurate attendance records for students.
- Conducted random audits of attendance records to ensure compliance with company policies and procedures.
- Placed calls to parents to determine reasons for students' absences, meticulously noting details.
- Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
- Tracked data regarding student absences, truancy offenses and disciplinary actions with daily updates.
- Assisted organizational efforts by filing, entering data and answering phones.
- Researched best practices in student recruitment and identified new opportunities for outreach initiatives.
- Assisted in processing applications, verifying documents, completing forms, and maintaining accurate records of applicant data.
- Responded promptly to inquiries from prospective students regarding admission requirements or other information related to enrollment process.
- Provided guidance and support throughout the entire application process for prospective students.
- Implemented process improvements that reduced turnaround time for administrative tasks.
- Developed strong relationships with families and students, maintaining open lines of communication to promote retention.
- Streamlined communication channels among staff, improving collaboration and information flow.
- Managed inventory systems to ensure adequate supplies for instructional activities.
- Provided direction and guidance to operational team in order to achieve targets.
- Enhanced family satisfaction by resolving issues in a timely manner and providing exceptional support.
- Worked with vendors to make purchases and reconcile invoices.
- Interacted well with customers to build connections and nurture relationships.
- Tracked student attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed invoices and expense reports, ensuring accuracy and compliance with financial policies.
- Managed accounts payable and receivable, facilitating timely payments and collections.
- Managed accounts payable and receivable, ensuring all transactions were recorded accurately and on time.
- Maintained organized filing system for easy access to important financial documents.
- Contributed to the success of audit procedures through diligent document review and preparation.
- Managed office inventory and ordered new supplies when items were running low.
- Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
- Managed daily attendance records, ensuring accuracy and compliance with school policies.
- Coordinated communication between teachers, parents, and administration regarding student attendance issues.
- Monitored student attendance patterns, identifying areas for intervention to support at-risk students.
- Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
- Streamlined communication with parents by promptly addressing concerns regarding their child''s attendance.
- Called parents and guardians to inquire about late or truant students.
- Increased efficiency of daily operations by organizing and maintaining confidential student records.
- Managed high volumes of incoming calls from parents or guardians reporting absences, ensuring proper documentation for each case.
- Maintained confidentiality when dealing with sensitive information pertaining to student records and family situations related to absences or tardiness.
- Fostered supportive atmosphere for students with attendance challenges, working closely with counselors and parents.
- Actively participated in meetings with academic team to discuss attendance concerns and strategies for improvement.
- Streamlined communication with transportation department to address issues affecting student punctuality.
- Provided backup support for front desk, enhancing overall office efficiency during peak periods.
- Maintained accurate attendance records for over 700 students, ensuring compliance with state regulations.
- Facilitated positive school environment by greeting students and parents warmly each morning during check-in.
- Checked records for accuracy and completeness, and corrected errors.
- Accessed and used computer software applications to update and maintain records.
Teaching Assistant
Yes Prep East End Elementary
Houston, Texas
07.2022 - 06.2023
- I am now a part of the founding staff for this elementary school
- Helped the front office area and completed tasks as assigned
- Helped monitor kindergarten students as assigned
- Help pull out small group students to help them improve in their academic performance
- Monitored students during lunch
- I substitute classes when needed
- I take on tasks that are assigned to me and help problem solve when needed
- Schedule appointments with staff when needed through outlook
- Work constantly with Microsoft Word and Excel.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Provided one-on-one support for special needs students.
- Facilitated small group instruction sessions on various topics.
- Monitored student progress by keeping detailed records of academic performance.
- Instructed students individually or in groups to reinforce learning concepts.
- Adapted teaching methods and instructional materials to meet the varying needs of individual students.
- Utilized technology resources such as computers, tablets, projectors and interactive whiteboards.
- Participated in professional development workshops related to teaching techniques.
- Managed classroom supplies inventory including textbooks, manipulatives and audiovisual equipment.
- Supervised children and participated with children in activities.
- Helped students master learning concepts through one-on-one and small group tutoring.
Teaching Assistant
Yes Prep Southeast Elementary
Houston, Texas
06.2020 - 06.2022
- Was a part of the founding staff for one of the first elementary schools Yes Prep opened
- Worked hand in hand with teachers to help students with their work
- Helped the lower performing students improve in their academic performance
- At times I helped with small groups, and at other times I helped the rest of the class while the teacher helped their small group
- Covered classes as a substitute when needed
- Helped in the front office area, and at times would cover the front office when needed
- Took on operational tasks that were assigned to me
- Helped teach physical education to students when they were doubled up
- Tested incoming students with LAS links or Pre-LAS depending on their grade level
- Problem solved when needed
- Helped with phone calls for attendance
- Monitored students alongside the other teaching assistants during lunch
- Scheduled appointments with staff when needed through outlook
- Worked constantly with Microsoft Word, Excel, and Powerpoint.
Receptionist
Yes Prep East End
Houston, Texas
09.2017 - 05.2020
- I was at the front desk at Yes Prep East End
- Worked with the students and staff all around
- Answered phone calls and help anyone that came to the Front Office
- Helped teachers and staff make phone calls
- Worked closely with the Operations team
- Signed off for supplies that come in and had office aides deliver to staff in accordance to the ONE note system
- Accepted payments for trips, IDs, or any other fee as instructed
- Double checked that all money was accounted for
- Organized the Front Office
- Marked in tardy students and consequences as corresponds
- Helped any parents that needed help with student enrollment
- Scheduled appointments with staff when needed through outlook
- Worked constantly with Microsoft Word, Excel, and Powerpoint.
ACE Assistant
Yes Prep East End
Houston, Texas
02.2015 - 09.2017
- Assisted with supervision of both middle and high school students through the ACE Program
- Acted as the next in command when needed
- Ran and coordinated ACE classes alongside the ACE Coordinator
- Made frequent contact with parents and the community through the ACE Program
- Implemented disciplinary policies and procedure through the ACE Program
- Prepared materials, organized activities, helped students with assignments, updating attendance records, attending staff meetings as needed, and reported to management every day.
Education
Some College (No Degree) -
Houston Community College
Houston, TXHigh School Diploma -
Yes Prep East End
Houston, Texas06-2014
Skills
- Customer Service Oriented
- Collaboration and Communication
- Adaptability
- Leadership
- Problem Solver
- Software Proficiency
- Supply Ordering
- Operations Management
- Safety oversight
- Technology
- Supply ordering
- Teamwork and collaboration
- Relationship building
- Decision-making
- Inventory tracking and management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Operations Coordinator
Yes Prep Public Schools
07.2023 - 05.2025
Teaching Assistant
Yes Prep East End Elementary
07.2022 - 06.2023
Teaching Assistant
Yes Prep Southeast Elementary
06.2020 - 06.2022
Receptionist
Yes Prep East End
09.2017 - 05.2020
ACE Assistant
Yes Prep East End
02.2015 - 09.2017
High School Diploma -
Yes Prep East End
Some College (No Degree) -
Houston Community College