Rosa Castillo

• Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
• Remained current on industry trends and best practices, incorporating relevant innovations into the department''s operations for continued improvement.
• Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
• Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
• Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
• Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
• Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
• Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
• Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
• Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
• Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
• Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
• Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Communicated repair needs to maintenance staff.
• Worked with front desk to respond promptly to all guest requests.
• Placed orders for housekeeping supplies and guest toiletries.
• Increased employee performance through effective supervision and training.
• Completed schedules, shift reports, and other business documentation.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Managed laundry sorting, washing, drying.

• Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
• Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
• Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
• Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
• Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
• Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
• Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
• Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Communicated repair needs to maintenance staff.
• Worked with front desk to respond promptly to all guest requests.
• Placed orders for housekeeping supplies and guest toiletries.
• Increased employee performance through effective supervision and training.
• Completed schedules, shift reports, and other business documentation.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
• Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
• Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
• Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
• Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
• Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
• Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Evaluated employee performance and developed improvement plans.
• Managed laundry sorting, washing, drying.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Launched quality assurance practices for each phase of development

This was a brand new build hotel,i was in charge of making sure nothing was missing from every single room to meet hilton standards.

• Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
• Managed laundry sorting, washing, drying.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Developed detailed plans based on broad guidance and direction.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
• Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
• Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Launched quality assurance practices for each phase of development
• Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
• Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
• Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
• Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
• Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
• Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
• Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Communicated repair needs to maintenance staff.
• Worked with front desk to respond promptly to all guest requests.
• Placed orders for housekeeping supplies and guest toiletries.
• Increased employee performance through effective supervision and training.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
• Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.

This hotels were sold in 2 occasions and iwas there for the turn overs counting supplies lines checking inventories. And on the Doubletree i went throughout 2 rooms and public areas renovations

• Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
• Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Evaluated employee performance and developed improvement plans.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Completed schedules, shift reports, and other business documentation.
• Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
• Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
• Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Developed detailed plans based on broad guidance and direction.
• Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
• Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
• Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Defined clear targets and objectives and communicated to other team members.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Launched quality assurance practices for each phase of development
• Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
• Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
• Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
• Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
• Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
• Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
• Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Communicated repair needs to maintenance staff.
• Worked with front desk to respond promptly to all guest requests.
• Placed orders for housekeeping supplies and guest toiletries.
• Increased employee performance through effective supervision and training.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
• Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.