Rosa Castillo
Cutler Bay,FL
Summary
Driven by a results-focused approach, I excelled at Miami-Dade County Clerk of Courts by enhancing customer satisfaction through superior problem-solving and supervisory skills.
Demonstrated proficiency in computer use and administrative support, significantly improving operational efficiency. My career is marked by a commitment to excellence, critical thinking, and active listening, ensuring high-quality service in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Legislative Service Representative II
City of Miami
03.2009 - Current
- Maintain productivity and quality standards at all times.
- Assist large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrate a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Respond to customer calls and emails to answer questions about products and services.
- Conduct research and prepare responses for requests received from the general public, city department, and governmental agencies pertaining to the City Code and Charter or related areas.
- Assist with compiling data for monthly, annual, and special reports related to the City Code and Charter.
- Assist in conducting surveys and collecting information on Legislative Services related matters, and analyzing findings and preparing reports of practical solutions.
- Assist with preparing and administrating the annual budget for the City Clerk’s Office and other related areas
- Oversees the processing of BIDS/Proposals submitted to the Clerk’s Office: Schedule bids, executes bids on due date, logs, and stores bid documents.
- Serve as a the Passport Manager. Oversees the Passport Acceptance Facility operation in the Clerk’s Office,
- Assists with the processing of legislation passed by the Miami City Commission.
- Assists with the processing of contracts/agreements requiring attestation from the City Clerk.
Weekend Manager
RONALD MCDONALD HOUSE
10.2016 - 11.2018
- Ensured compliance with all company policies and procedures while maintaining confidentiality of sensitive information.
- Conducted regular safety inspections of the premises, taking corrective action when necessary to minimize risk exposure for employees and guests alike.
- Utilized strong organizational skills to manage multiple tasks simultaneously without sacrificing quality or attention to detail.
- Maintained high standards of cleanliness throughout the facility, ensuring a pleasant atmosphere for guests.
- Maintained exceptional customer service standards throughout every shift.
- Responsible for the overall management operations and security of the Ronald McDonald House during the weekends. Operations include assisting and interacting with families with any needs; supervising volunteers; providing tours; verify and notify any maintenance work.
Administrative Secretary
Children’s Home Society|
10.2007 - 03.2009
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Responded to inquiries from callers seeking information.
Court Record Specialist II
Miami-Dade County Clerk of Courts
04.2001 - 08.2007
- Provided supervisory oversight of the New Filings Unit by overseeing the employees’ productivity, providing training and support, and maintaining a record of attendance;.
- Followed all organization policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Had interactions with the public, as well as with attorneys, the judiciary, and various court agencies;
- Implemented aspects of the Florida Statutes that governed the procedures of the office and communicated those rules to the general public.
- Conducted the daily opening and closing procedures of the cash registers for the front counter personnel.
- Performed clerical duties with regards to the processing of documents for the various types of family cases.
Education
Master of Public Administration -
Barry University
Miami, FL08.2019
Bachelor of Science - Supervision And Management
Miami-Dade College
Miami, FL12.2017
Associate of Arts - Pre-Law
Miami-Dade College
Miami, FL05.2015
Vocational School - Computerized Office System Specialist
IADE American School
Hialeah, FL1993
High School Diploma -
Miami Jackson Senior High School
Miami, FL1991
Skills
- Supervisory Skills
- Organization
- Calendar Management
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
- Computer Proficiency
- Administrative Support
Certification
- Licensed - Community Association Manager's License
Timeline
Weekend Manager
RONALD MCDONALD HOUSE
10.2016 - 11.2018
Legislative Service Representative II
City of Miami
03.2009 - Current
Administrative Secretary
Children’s Home Society|
10.2007 - 03.2009
Court Record Specialist II
Miami-Dade County Clerk of Courts
04.2001 - 08.2007
Master of Public Administration -
Barry University
Bachelor of Science - Supervision And Management
Miami-Dade College
Associate of Arts - Pre-Law
Miami-Dade College
Vocational School - Computerized Office System Specialist
IADE American School
High School Diploma -
Miami Jackson Senior High School
- Licensed - Community Association Manager's License
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