Rosa Cazares
Houston,Texas
Summary
Dynamic Assistant Manager with a proven track record at National Vision, excelling in operations management and problem-solving. Spearheaded initiatives that significantly enhanced customer satisfaction and streamlined store operations. Known for exceptional time management and fostering cross-functional team collaboration, contributing to strategic business growth. Skilled in conducting impactful employee evaluations for continuous development.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
National Vision
04.2022 - Current
- Following all HIPAA compliance as stated by law. Searching Vision insurance with adequate provider to provide benefit details to patient.
- Working with Optometrist on site to help regulate flow of patients.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Assistant Manager
Carters Oshkosh
01.2011 - 10.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Defined clear targets and objectives and communicated to other team members.
Education
General Diploma -
Zion Benton Township High School
Zion, ILSkills
- Operations Management
- Problem-solving abilities
- Time management abilities
- Cross-functional team leadership
Certification
Optometric Technician Level 1 Certification
Optometric Technician Level 2 Certification
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
National Vision
04.2022 - Current
Assistant Manager
Carters Oshkosh
01.2011 - 10.2021
General Diploma -
Zion Benton Township High School