Rosa Celia Valverde
Paramount,USA
Summary
Results-driven professional with 15 years of experience in customer service, administrative support, and team coordination. Recognized for exceptional interpersonal and communication skills, fostering collaboration and achieving collective objectives. Skilled in onboarding procedures, record maintenance, event coordination, and providing top-notch clerical assistance. Bilingual in English and Spanish, dedicated to continuous learning and enhancing growth-oriented work environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Services
CSI Patrol
01.2020 - 01.2024
- Enhanced client satisfaction by providing professional, courteous, and effective upscale security services.
- Fostered safe lodging environment with reliable and effective security services.
- Delivered high-quality security services to protect people and property and maintained expertise in use of assigned protective equipment, restraint devices and weapons.
- Built strong relationships with clients, fostering trust and confidence in the ability to provide exceptional security services.
- Provided security services during high-profile events, ensuring the safety of guests and dignitaries.
Lobby Ambassador
CSI Patrol - Villa Riviera Condominium HOA
01.2020 - 01.2022
- Greeted residents and guests, providing exceptional customer service and support.
- Monitored building access to ensure security and safety protocols were upheld.
- Assisted in coordinating community events, enhancing resident engagement and participation.
- Responded promptly to inquiries, resolving issues to maintain resident satisfaction.
- Conducted regular inspections of common areas, ensuring cleanliness and maintenance standards were met.
- Collaborated with maintenance teams for timely repairs, improving operational efficiency within the property.
- Implemented safety procedures within the lobby area, maintaining a secure environment for all visitors and staff members.
- Supported event coordination within the lobby area, creating memorable experiences for guests attending special events.
Assistant Manager
Payless ShoeSource
01.2007 - 01.2017
- Led daily operations to ensure seamless store functionality and exceptional customer service.
- Trained and mentored staff to enhance product knowledge and improve sales techniques.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Developed promotional campaigns that increased foot traffic and boosted overall sales performance.
- Collaborated with upper management on strategic planning initiatives for store growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Dental Assistant
Santa Maria Dental Office
01.2010 - 01.2012
- Assisted dentists in various procedures, ensuring patient comfort and safety during treatments.
- Prepared examination rooms and sterilized instruments to maintain a hygienic environment.
- Educated patients on oral hygiene practices and post-operative care instructions.
- Managed appointment scheduling, optimizing office workflow and patient flow efficiency.
Education
High School Diploma -
Paramount High School
01.2006
Skills
- Excellent interpersonal and communication skills
- Sales Expertise
- Onboarding
- Recruitment Coordination
- Records Management
- Decision Making
- Multi-tasking
- Time Management
- Data Entry
- HOA office support
- Money handling abilities
- Microsoft Office Suite
- Report Preparation
Certification
Real Estate License No. 02126495
LANGUAGES
English
Spanish
Timeline
Security Services
CSI Patrol
01.2020 - 01.2024
Lobby Ambassador
CSI Patrol - Villa Riviera Condominium HOA
01.2020 - 01.2022
Dental Assistant
Santa Maria Dental Office
01.2010 - 01.2012
Assistant Manager
Payless ShoeSource
01.2007 - 01.2017
High School Diploma -
Paramount High School
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