Rosa Cervantes

· Work with individual students, including those identified as at risk students. Work with small groups

· guide independent study enrichment work and remedial work

· Assist and supervise students during emergency drills, assemblies, and field trips

· provide information and assist substitute teachers

· participate in appropriate staff development as required to ensure professional growth

· participate in staff meetings community meeting, ARD meetings

· perform other duties as assigned

• Managed Christmas inventory to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Developed and implemented sales strategies to increase profits that I get invited to return for upcoming Christmas season each year.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

• Organized racks and shelves in Women's department to maintain store visual appeal when I wasn't promoting specific merchandise in jewelry department.
• Helped customers locate jewelry products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Increased sales and customer satisfaction through personalized servicing