Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Rosa Chacin

Midland,TX

Summary

Dynamic Shift Manager at McDonald's with a proven track record in employee training and customer service excellence. Skilled in cash handling and decision-making, I enhanced team performance and consistently achieved high customer satisfaction. My proactive approach and strong problem-solving abilities fostered a positive work environment and optimized operational efficiency.

Overview

27
27
years of professional experience

Work History

Shift Manager

Mc Donalds
04.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

English Teacher

Escuela Santa Maria
09.2021 - 05.2022
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.

Junior Secretary

TIVENCA
01.2019 - 08.2020
  • Expedited invoice processing by accurately entering data into financial software programs.
  • Provided support during special events or functions, ensuring smooth execution and positive experiences for attendees.
  • Improved document processing time by efficiently proofreading, formatting, and editing materials before submission or distribution.
  • Ensured confidentiality of sensitive information by adhering to strict privacy policies when handling documents related to personnel records or legal matters.

Receptionist

West Falcon Samson, C.A
11.1998 - 06.2003
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Modern Language Teacher - Education

Universidad Del Zulia
Maracaibo, Venezuela
11-1993

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training

Languages

Spanish
Native or Bilingual
English
Professional Working
French
Elementary

Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Cooking
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Watching Movies and TV Shows
  • Music
  • Food Tourism

Timeline

Shift Manager

Mc Donalds
04.2024 - Current

English Teacher

Escuela Santa Maria
09.2021 - 05.2022

Junior Secretary

TIVENCA
01.2019 - 08.2020

Receptionist

West Falcon Samson, C.A
11.1998 - 06.2003

Modern Language Teacher - Education

Universidad Del Zulia

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Rosa Chacin