Rosa Chairez
San Diego,CA
Overview
11
11
years of professional experience
Work History
Contact Center Representative
MyPoint Credit Union
01.2023 - Current
- Established Call Center Representative with 2+ years of experience skills to help ensure customer satisfaction. Friendly customers service experience of over 9+ years of experience using expert problem solving and communication to provide customer service to callers in a variety of industries.
- Talked to customers over the phone, email, online chat to resolve their questions or concerns
- Maintained and updated customer information as necessary
- Calmly attempted to resolve and de-escalate calls.
- Handled an average of 100 customer calls per day, consistently meeting or exceeding quality and efficiency targets
- Assist members and potential members with their Credit union needs directly.
- Provide expertise with respect to more complex Credit Union services such as certificates, electronic funds transfer, home banking,password set ups, ect.
- Responded to problems, and directs members to the appropriate solutions
- Resolve complex customer inquiries and complaints, Collaborate with cross-functional teams to identify and address recurring customer concerns.
- Trained new hires, ensuring they met performance standards.
- Displayed strong telephone etiquette, effectively handling difficult calls. Answered questions and informed customers of current sales and promotions.
- Maintained a deep knowledge of company products and services, enabling the provision of accurate and timely information to customers.
- Would help clean if didn’t have many calls on queue as well as keeping the cubicles looking clean and organized.
- Skills
- Office equipment operations
- Organization and efficiency
- Tech-savvy
- Service-oriented mindset
- Multitasking and prioritization
- Bank Sales
- Multi-line telephone skills
Sales Representative
Metro by T-Mobile (authorized dealer)
08.2019 - 09.2022
- At Metro by T-Mobile I was responsible for providing customers with information such as quotes, orders, sales, shipping and warranties. I was also responsible for assisting customers with making new accounts on the computer and setting up their new device. Helping customers with whatever issue their phone/ account is experiencing.
- Besides assisting customers I also had to take inventory (Phones, accessories, rugs, posters, bags, flyers, cleaning, products) at the end of the day making store deposits Manage all the stores earnings and Maintaining store clean.
- I would have to take classes/webinars on new phone(s) /products/plans/promotion’s. Manage any further problem the customers might have. Speaking and marketing with other businesses in Spanish or English. Talk with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Sold Phones/accessories
- Supervised floor sales
- Supervised cashiers and register transactions
- Handled all prospective client correspondence, including calls
- Identified sales opportunities and acted on leads
- Established and maintained relationships with customers and clients
- Explained and negotiated sales agreements and service agreements
- Provided outstanding customer service
Cashier/Customer Service
Restaurant Associates
03.2014 - 07.2019
- I was a friendly and enthusiastic crew member with six plus years of experience able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. cashier with more than six years of experience in the fast-paced fast food industry. Excellent communication skills. Track record of achieving exceptional results in order taking and processing and performing other duties as a valued team member also Accept payment from customers, and make change as necessary clean and organize eating, service, and kitchen areas as well as bathroom and stock and restocked workstations swept inside and front sidewalk and wiped windows and doors in off-peak times, Emptied trash, picked up dropped waste, and filled dining room ice machine. Monitored drink station, filled tea dispensers, and connected new soda syrup boxes as needed. Communicate with customers regarding orders, comments, and complaints. Serve the exact number of items ordered by each customer, working on several different orders simultaneously. Greet customers and take food and drink orders by window or counter. Took food and drink orders. Checked inventory regularly, making changes to orders to meet seasonal demands, changing customers requirements and projected depletion of supplies. Inquire about guest experience and smooth any issues answer telephone calls regarding menu questions. and business information. Take to-go orders by phone end in-person. Coordinate with other cashiers and kitchen staff regarding special customer requests fill in for other team members as needed. Managed telephone requests and delivery orders. Alerted kitchen staff of large orders and special issues.
Education
High School - undefined
Hoover High School
Skills
- Host/Hostess
- Outside sales (4 years)
- Serving Experience (6 years)
- Call Center (2 years)
- Food Service (5 years)
- Food Preparation
- Cleaning Experience (10 years)
- Spanish (10 years)
- Cash Handling (6 years)
- Contact center (2 years)
Languages
English - Fluent
Spanish - Fluent
Timeline
Contact Center Representative
MyPoint Credit Union
01.2023 - Current
Sales Representative
Metro by T-Mobile (authorized dealer)
08.2019 - 09.2022
Cashier/Customer Service
Restaurant Associates
03.2014 - 07.2019
High School - undefined
Hoover High School
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