Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rosa Chappell

Willowick,OH

Summary

Dynamic administrative professional with a proven track record at Ernst & Young, excelling in customer service and data management. Skilled in Microsoft Office and adept at optimizing executive schedules, I enhance operational efficiency and foster strong client relationships, ensuring seamless communication and support in fast-paced environments.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

26
26
years of professional experience

Work History

Administrative Assistant

Ernst & Young
06.2022 - 09.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
  • Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
  • Scheduled appointments and handled calenders for senior leadership.

Court Bailiff

Cuyahoga County Juvenile Court
09.1999 - 04.2022
  • Demonstrated professionalism as an official representative of the court system when interacting with various stakeholders both within and outside the courthouse setting.
  • Minimized delays due to lost or misplaced paperwork through meticulous organization of files related to ongoing cases.
  • Facilitated swift case processing by organizing and preparing legal documents for review.
  • Promoted a sense of orderliness within the courthouse through operational support in areas such as opening and closing procedures, room set-up, and material distribution.
  • Optimized time management for judges by maintaining up-to-date calendars of scheduled hearings, meetings, and conferences.
  • Improved courtroom efficiency by assisting judges with administrative tasks and managing court proceedings.
  • Guaranteed successful execution of court orders by monitoring and assisting in the enforcement of judgments, fines, and other legal directives.

Education

No Degree - Public Administration

Cleveland State University
Cleveland, OH
06-2001

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • Microsoft outlook
  • Computer proficiency
  • Customer and client relations
  • Customer relations

Accomplishments

  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Focus or report].
  • Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
  • Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Timeline

Administrative Assistant

Ernst & Young
06.2022 - 09.2025

Court Bailiff

Cuyahoga County Juvenile Court
09.1999 - 04.2022

No Degree - Public Administration

Cleveland State University

Similar Profiles

CREATE PROFILE