Rosa Cintron
Lynbrook
Summary
Patient-centered and goal-focused Endoscopy Technician offering many years of experience in equipment preparation and maintenance for procedures. Detail-oriented, hardworking technician easily learns new techniques, equipment, and software.
Overview
24
24
years of professional experience
Work History
Gastroenterology Technician Supervisor/Medical Office Administrator
United Healthcare, Optum
Hewlett
08.2025 - Current
- Assisted in preparing patients for gastrointestinal procedures.
- Maintained cleanliness and organization of examination rooms and equipment.
- Supported medical staff in administering patient care during procedures.
- Recorded patient information accurately in electronic health records systems.
- Followed safety protocols for handling medical instruments and supplies.
- Communicated effectively with patients to explain procedures and address concerns.
- Collaborated with team members to ensure efficient workflow during busy shifts.
- Learned protocols for sterilization of instruments and maintenance of equipment.
- Maintained confidentiality of patient information at all times.
- Reviewed patient's medical record prior to each procedure for accuracy and completeness of information.
- Provided pre-procedure instructions to patients regarding preparation for their procedure.
- Ensured all instruments were properly sterilized prior to use according to established protocols.
- Performed routine maintenance on scopes, cameras, monitors, pumps, suction machines and other related equipment used in Gastroenterology procedures.
- Managed specimen collection from gastrointestinal tract during examinations.
- Collected specimens from biopsies or polyps removed during endoscopic examination for laboratory analysis.
- Provided support to physicians throughout the entire procedure.
- Maintained inventory of supplies needed for endoscopic procedures in an organized manner.
- Prepared exam rooms for endoscopic procedures by stocking supplies and equipment.
- Ensured that all necessary paperwork was completed correctly prior to discharge of a patient from a Gastroenterology procedure.
- Use aseptic techniques to sterilize endoscopes, forceps, snares, and other endoscopic tools and equipment.
- Adhered to operating and safety procedures during cleaning, disinfecting, and sterilizing endoscopes and equipment.
- Review procedure requirements to select and set up appropriate equipment and supplies.
- Ordered supplies efficiently to maintain stock within desired levels and meet expected patient loads.
- Assisted team with daily operations and workflow management.
- Supported staff in understanding health care policies and procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Managed patient scheduling to ensure timely appointments and efficient workflow.
- Processed insurance claims and verified patient coverage details effectively.
- Organized office supplies and maintained inventory for daily operations.
- Registered new patients into the practice management system.
- Processed payments for services rendered and collected co-payments.
- Verified patient insurance coverage, eligibility and benefits.
- Called in prescription refills for patients.
- Assisted with referrals and prepared medical records for patients.
- Resolved customer complaints in a professional manner.
- Provided exceptional patient experience through friendly and compassionate communications.
Medical Assistant/Part Time
East Rockaway Pediatrics
East Rockaway
05.2011 - 02.2013
- Assisted physicians during patient examinations and procedures.
- Managed patient scheduling and appointment reminders effectively.
- Collected and recorded patients' medical histories and vital signs accurately.
- Prepared examination rooms, ensuring cleanliness and organization.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Front Desk Receptionist/Data Transcriber
Dr. Granato
Queens
06.2001 - 06.2005
- Scheduled appointments and maintained office calendar for efficient operations.
- Assisted in maintaining a clean and organized front desk area.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Transcribed tapes and notes from meetings into prescribed formats.
Education
Certificate - Medical Billing
Queens College
Flushing, NY04-1990
Associate of Science -
University of Puerto Rico-CAAM
Puerto Rico05-1984
Skills
- Endoscopy procedures
- Sterilization techniques
- Electronic health records
- Specimen collection
- Equipment maintenance
- Patient scheduling
- Inventory management
- Colonoscopy assistance
- Biopsy handling
- Instrument sterilization
- Room preparation
References
References available upon request.
Timeline
Gastroenterology Technician Supervisor/Medical Office Administrator
United Healthcare, Optum
08.2025 - Current
Medical Assistant/Part Time
East Rockaway Pediatrics
05.2011 - 02.2013
Front Desk Receptionist/Data Transcriber
Dr. Granato
06.2001 - 06.2005
Certificate - Medical Billing
Queens College
Associate of Science -
University of Puerto Rico-CAAM