Rosa Cintron

Gastroenterology Technician Supervisor/Medical Office Administrator

United Healthcare, Optum

Hewlett

08.2025 - Current

Assisted in preparing patients for gastrointestinal procedures.
Maintained cleanliness and organization of examination rooms and equipment.
Supported medical staff in administering patient care during procedures.
Recorded patient information accurately in electronic health records systems.
Followed safety protocols for handling medical instruments and supplies.
Communicated effectively with patients to explain procedures and address concerns.
Collaborated with team members to ensure efficient workflow during busy shifts.
Learned protocols for sterilization of instruments and maintenance of equipment.
Maintained confidentiality of patient information at all times.
Reviewed patient's medical record prior to each procedure for accuracy and completeness of information.
Provided pre-procedure instructions to patients regarding preparation for their procedure.
Ensured all instruments were properly sterilized prior to use according to established protocols.
Performed routine maintenance on scopes, cameras, monitors, pumps, suction machines and other related equipment used in Gastroenterology procedures.
Managed specimen collection from gastrointestinal tract during examinations.
Collected specimens from biopsies or polyps removed during endoscopic examination for laboratory analysis.
Provided support to physicians throughout the entire procedure.
Maintained inventory of supplies needed for endoscopic procedures in an organized manner.
Prepared exam rooms for endoscopic procedures by stocking supplies and equipment.
Ensured that all necessary paperwork was completed correctly prior to discharge of a patient from a Gastroenterology procedure.
Use aseptic techniques to sterilize endoscopes, forceps, snares, and other endoscopic tools and equipment.
Adhered to operating and safety procedures during cleaning, disinfecting, and sterilizing endoscopes and equipment.
Review procedure requirements to select and set up appropriate equipment and supplies.
Ordered supplies efficiently to maintain stock within desired levels and meet expected patient loads.
Assisted team with daily operations and workflow management.
Supported staff in understanding health care policies and procedures.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Complied with company policies, objectives and communication goals.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Performed monthly inventory checks to ensure sufficient stock levels for all products.
Trained new employees on company policies, job duties, and performance expectations.
Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Managed patient scheduling to ensure timely appointments and efficient workflow.
Processed insurance claims and verified patient coverage details effectively.
Organized office supplies and maintained inventory for daily operations.
Registered new patients into the practice management system.
Processed payments for services rendered and collected co-payments.
Verified patient insurance coverage, eligibility and benefits.
Called in prescription refills for patients.
Assisted with referrals and prepared medical records for patients.
Resolved customer complaints in a professional manner.
Provided exceptional patient experience through friendly and compassionate communications.

Medical Assistant/Part Time

East Rockaway Pediatrics

East Rockaway

05.2011 - 02.2013

Assisted physicians during patient examinations and procedures.
Managed patient scheduling and appointment reminders effectively.
Collected and recorded patients' medical histories and vital signs accurately.
Prepared examination rooms, ensuring cleanliness and organization.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Front Desk Receptionist/Data Transcriber

Dr. Granato

Queens

06.2001 - 06.2005

Scheduled appointments and maintained office calendar for efficient operations.
Assisted in maintaining a clean and organized front desk area.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Transcribed tapes and notes from meetings into prescribed formats.

Summary

Overview

Work History

Gastroenterology Technician Supervisor/Medical Office Administrator

Medical Assistant/Part Time

Front Desk Receptionist/Data Transcriber

Education

Certificate - Medical Billing

Associate of Science -

Skills

References

Timeline

Gastroenterology Technician Supervisor/Medical Office Administrator

Medical Assistant/Part Time

Front Desk Receptionist/Data Transcriber

Certificate - Medical Billing

Associate of Science -

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