Rosa Collazo
Riverside,CA
Summary
Detail-oriented professional with expertise in claims resolution and logistics management. Proven track record of enhancing customer satisfaction and driving process improvements across multiple roles.
Overview
13
13
years of professional experience
Work History
Fulfillment Coordinator
Hub Group
Bloomington, California
06.2025 - Current
- Manage and update shipment tracking reports.
- Identify inbound shipments to create unloading reports for x-dock processing.
- Process manifested outbound loads using Oracle and Scale Software.
- Provide assistance in OSD reporting, and follow up on email inquiries from internal and external parties.
Sr Logistics Claim Coordinator
Mattel
San Bernardino
12.2024 - Current
- Investigate and process claims related to shipment damage, loss, or delays.
- Communicate with customers, internal departments and carriers to resolve claims efficiently and effectively.
- Maintain comprehensive records of claims, investigations, and resolutions.
- Monitor claim expenses, ensure accurate invoicing, and track losses.
- Identify root causes of claims and implement procedures to reduce future incidents.
- Ensure claims comply with company policies, regulations, and legal requirements.
Account Manager
Erlanger Distribution
Riverside, CA
04.2021 - 12.2024
- Facilitated logistics processes to align with client needs, ensuring timely and effective issue resolution.
- Maintained continuous communication with clients to assess and meet their evolving shipping requirements.
- Implemented inventory control measures, establishing policies to prevent theft, damage, and obsolescence.
- Collaborated with freight brokers to achieve accurate shipping cost estimations.
- Scheduled and maintained outbound shipments, preparing all necessary shipping documentation.
- Managed multiple accounts simultaneously while meeting deadlines.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
Office Manager / Licensed Insurance Agent
Farmers Insurance Office of Allon Williams
Rancho Cucamonga, CA
04.2019 - 04.2021
- Advised clients on selecting suitable insurance policies, ensuring alignment with their financial constraints and coverage needs, and facilitated policy adjustments including premium management and effective dates.
- Enhanced client relations and policy understanding by assisting with filings, addressing inquiries, and conducting regular policy evaluations.
- Expanded client base and maximized policy retention by cross-selling insurance products and generating proposals through proactive lead system engagement.
Administrative Assistant Human Resources
Home Chef
San Bernardino, CA
01.2019 - 04.2019
- Addressed employee relations inquiries and facilitated the resolution of work-related issues, contributing to a harmonious workplace environment.
- Coordinated New Hire Orientation logistics and assisted with onboarding paperwork and benefits enrollment, utilizing ADP Workforce to streamline processes.
Compliance Assistant
Wholesale Capital Corp.
Moreno Valley, CA
06.2017 - 12.2018
- Assisted in the development and implementation of compliance programs, ensuring alignment with regulatory requirements.
- Conducted internal audits and reviews to verify adherence to compliance policies, contributing to improved organizational integrity.
- Revised and updated policies and procedures, enhancing the effectiveness of compliance efforts and preventing unlawful or unethical conduct.
Case Manager Inbound Call Center Representative
American Honda Motor Company
Chino, CA
12.2015 - 06.2017
- Resolved product-related inquiries by coordinating with dealerships and field personnel, ensuring satisfactory outcomes for all parties involved.
- Assessed and processed reimbursement claims in compliance with company guidelines, maintaining high levels of customer satisfaction and loyalty.
- Consistently achieved satisfactory Quality Monitoring scores through exceptional customer service and adherence to company standards.
Inventory Manager/Customer Service Representative
FIDI West Inc.
Bloomington, CA
12.2012 - 12.2015
- Facilitated timely resolution of customer inquiries and managed a daily queue of interactions across multiple channels, ensuring committed follow-up dates were consistently met.
- Collaborated with warehouse management and development teams to ensure timely and professional fulfillment of requests, thereby nurturing sustainable, long-term relationships with clients.
- Identified and proposed enhancements to the customer experience, including service upgrades and new product suggestions, while assisting with customer project lifecycles from initiation to completion.
Education
Associate in Arts - Biological and Physical Science
San Bernardino Valley College
San Bernardino, CA01.2012
Skills
- Problem Solving
- Attention to detail
- Time management
- Customer Service
- Collaboration
- Communication
Timeline
Fulfillment Coordinator
Hub Group
06.2025 - Current
Sr Logistics Claim Coordinator
Mattel
12.2024 - Current
Account Manager
Erlanger Distribution
04.2021 - 12.2024
Office Manager / Licensed Insurance Agent
Farmers Insurance Office of Allon Williams
04.2019 - 04.2021
Administrative Assistant Human Resources
Home Chef
01.2019 - 04.2019
Compliance Assistant
Wholesale Capital Corp.
06.2017 - 12.2018
Case Manager Inbound Call Center Representative
American Honda Motor Company
12.2015 - 06.2017
Inventory Manager/Customer Service Representative
FIDI West Inc.
12.2012 - 12.2015
Associate in Arts - Biological and Physical Science
San Bernardino Valley College