Summary
Overview
Work History
Education
Skills
Timeline
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Rosa Collier

Cordova,TN

Summary

Organized and dedicated versatile professional with proven track record of providing exceptional results in slow or fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

37
37
years of professional experience

Work History

Administrative Assistant I

DHL Supply Chain
11.2021 - 06.2023
  • Provided personal secretarial services and administrative assistance while exercising initiative and judgment on a regular basis.
  • Worked independently under general direction of the General Manager, providing administrative and clerical support including records management, billing, payroll, personnel records.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Provided advanced administrative support for senior management as well as courteous, responsive and accurate information to associates.
  • Provided information to callers, requiring detailed knowledge of manager’s area of responsibility and General knowledge of company policies, practices and operations in an expeditious and courteous manner.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Serve as central communication point for associates on human resource and associate relations items.
  • Operate office equipment including fax, copiers, printers, binding machines.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Lead Surgical Assistant

Methodist LeBonheur Hospital
05.2012 - 07.2017
  • Communicated with professionalism and compassion when interacting with surgical team and patients
  • Increased surgical efficiency by effectively managing surgical instruments, anticipating surgeon needs, and reducing procedure times.
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Streamlined operating room processes by managing equipment inventory, sterilization procedures, and supply restocking.
  • Ensured optimal patient care by assisting in preoperative assessments, postoperative recovery, and wound management.
  • Supervised and scheduled assistants to meet clinical and surgical needs.
  • Coordinated with other healthcare professionals to ensure seamless transfer of patients from pre-op areas to recovery rooms.

Material Handler Specialist

Federal Express
11.1986 - 06.2012
  • Scanned and Packed merchandise into boxes and containers in preparation for safe shipment.
  • Operated lift equipment to safely move stock in and out of high bay areas.
  • Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
  • Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.

Customer Care Specialist II Customer Service

Baptist Hospital East
10.2005 - 09.2007
  • Able to create communications to patients and insurance companies as needed to resolve issues to complete billing/claim processes
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Daily reviewed Work Queues for Underinsured
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

Education

High School Diploma -

Germantown High School
Cordova, TN
05.1973

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Records Management
  • Microsoft Office Suite

Timeline

Administrative Assistant I

DHL Supply Chain
11.2021 - 06.2023

Lead Surgical Assistant

Methodist LeBonheur Hospital
05.2012 - 07.2017

Customer Care Specialist II Customer Service

Baptist Hospital East
10.2005 - 09.2007

Material Handler Specialist

Federal Express
11.1986 - 06.2012

High School Diploma -

Germantown High School

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Rosa Collier